Description:

• The Agile Release Manager will provide execution leadership throughout the lifecycle of Information Technologies projects supporting IT Integration into for Business Partners.
• Key aspects of managing the implementation execution are troubleshooting, collaboration, issue resolution and proactive communication updates.

Specific Responsibilities:

• Work directly with EEPS Integration Delivery staff – from technical to executive level – to execute deployment timelines supporting implementation lifecycle across global teams
• Provide execution leadership tied to infrastructure for internal systems and delivering solutions to customers
• Plan and partner with Integration Lead (IL) on project deployment timelines and working closely with global project teams
• Provide concise written communication of deployment status and issues, with regular updates to resolution for visibility and transparency
• Establish and maintain strong relationship with internal & external customers and 3rd party vendors across global teams
• Understand project value and impact, aligning to the program and project goals
• Drive best-practices and documentation in support of repeatable processes
• Engage with Integration Leads to allow independent support of US-evening cutover/implementation work, such as but not limited to:

• Untrusted and Trusted data center cutovers
• Trusted user site cutovers
• Voice migrations
• Possible cutovers for FW work or other internal projects
• Guest Access cutovers
• B2B tunnel migrations
• Regional Hub Migrations

• During non-implementation time, focus on items such as, but not limited to:

• Build a Communications Repository

• To be leveraged for status updates and issue resolution
• Build a Key Contacts Repository
• For global teams and Business Partner-specific integrations
• Implementation Plan Revisions
• Update cutsheets or implementation plans based on real-time experiences
• Reviewing Rally Kanban Boards
• Resource for understanding where work is actively updated for global project teams
• Documentation Updates
• Support global project team with any administrative updates on current progress (IRAADs Project Plans, Rally Cards, as applicable)
• Overall Initiative
• Suggest ideas and ways to offload the work being done by the US-based Integration Leads

General Responsibilities of Integration Leads, with awareness and understanding by Agile Release Manager

• Finalize detailed integration scope for each workstream
• Schedule kick-off meetings for Workstreams
• Oversee day to day work streams - ensure all workstreams are progressing to stay on track
• Conduit to other non-EEPS teams such as Real Estate, EIS-Security, Enterprise Integration
• Create and Manage project repository and access
• Remove impediments
• Escalate blockers
• Provide weekly status updates to IL/EM
• Run the Project/Oversee task execution
• Request project resources
• Initiate requests to required teams
• Resolve/escalate issues
• Communicating with the designated project team - in Tech IT and business partner IT
• Manage date expectations

Requirements

• 2 years or more Project coordination (IT a plus!)
• Strong process and organizational skills
• Jump in several weeks before System and Network integrations occur
• Coordinator between tech and care locations data centers and sites/clinics
• Create Cutover sheet step by step instructions guide
• Must juggle 3-4 projects at a time
• Microsoft Office Excel, Word, SharePoint, MS Teams, Smartsheet
• Run MS Teams calls between groups
• Excellent verbal and email communication skills
• Attend and guide meetings during each step/phase of cutover

Ideal Background:

• Release Management/Project Coordinator/manager

Experience:

• Information Technology background

Top Requirements:

• i. 2 years or more Project coordination (IT a plus!)
• ii. Strong process and organizational skills
• iii. Microsoft Office Excel, Word, SharePoint, MS Teams, SmartsheeT