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TCC Analyst
Minnetonka, Minnesota  |  Remote, Onsite
Contract to Hire Position
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Applied on August 16, 2022
Job Id #57880 Posted July 26, 2022


Projects the candidate will be working on:

  • Major incident management.
  • This function coordinates the processes and activities that focus on restoring service after an incident occurs.
  • Monitors environment health and the facilitation of high severity incidents to improve the state of service availability and continuity.

Ideal Background:

  • Major incident management experience.

Team and Team size:

  • Approx. 40 (onshore and offshore)

Top Responsibilities:

  • Major incident management. Monitoring applications and infrastructure. Documenting incidents.
  • Performs incident management, service restoration, and/or change verification activities.
  • Prioritize incidents based on defined ITSM priority definition and guidelines.
  • Help drive risk prevention, awareness, and team accountability, helping identify and raise awareness for incidents that may breach or may have incorrect Severity levels assigned.
  • Effectively communicate awareness, issues, alert confirmations and status, to team and other areas.
  • Utilize documentation, associated topologies, change activity, monitoring tools, and expertise to monitor and validate overall environment health providing higher-level support for support groups with respect to critical applications health.
  • Perform manual application and portal test to ensure systems are available and functioning.
  • Complete 'check-out' of all critical applications to identity possible business impact.

Skills/attributes Preferred

  • Incident management experience. Experience with monitoring tools. 

Working Time:

  • 4x10 hour days +some weekends.

Interview Process:

  • (Video phone or in person? Phone.
  • How many rounds? Probably 1.
  • How technical will the interviews be? Depends on the candidate.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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