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Account Manager
Mill Valley, California  |  Remote, Hybrid
Contract Position
It appears that you have already applied to this job.
Applied on August 16, 2022
Job Id #57761 Posted July 28, 2022


Job Description:

  • As Client Relations / Account Manager, you are responsible for account management activities, supporting the overall success of company Technology of America's relationship with its customers.
  • Success will be measured by operational health and readiness, strategic and tactical leadership oversight, service delivery and operational readiness, and financial performance against contract(s).

Core Responsibilities / Functions:

  • With assigned customer accounts, and in alignment with the Customer Solution Officer, manage operational account health, including governance, billing, annual forecasting, and contracting activities.
  • Own end-to-end responsibility of the contracting lifecycle.
  • Support execution against planned spend and revenue targets.
  • Ensure quality customer billing and invoicing.
  • Conduct business reviews and deliver against all other governance responsibilities.
  • Deliver portfolio-level reporting to drive transparency and trending against targets and other service improvement initiatives.
  • Anticipate customer challenges and areas of need, driving to resolution.
  • Build and maintain trusted relationships with clients and cross-functional partners.
  • Manage and prioritize all opportunities to enhance operational efficiencies and process improvements.
  • Seamlessly interface with individuals at all levels of the organization, having frequent interaction with executive leadership and other key leaders to improve overall account health.

Qualifications:

  • Excellent customer service and client delivery.
  • Persuasive, disciplined, and independent-thinker with proven ability to establish credibility.
  • Entrepreneurial desire to drive an organization to greater levels of success.
  • Ability to navigate in fluid, fast-paced environments.
  • Highly-developed organizational planning and management skills.
  • Excellent writing and oral communication skills.
  • Process-centric with ability to identify opportunities for continuous improvement.

 

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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