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Systems Management Consultant
Minnetonka, Minnesota  |  Remote, Onsite
Contract to Hire Position
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Applied on June 30, 2022
Job Id #57093 Posted June 20, 2022

Projects the candidate will be working on:

  • member portal
  • has a number of critical API services that other cross - functional teams like Rally Health, H4Me, Live and Work
  • Well etc. are dependent. It is important to have a stable non-production and production environments to reduce any potential impacts from deployments and any infrastructure changes.
  • Besides managing and establishing governance processes, the resources who would be part of the myUHC production support team would also be accountable to manage the incident remediation process and co-ordinate with other teams for any issues that would have impacted the myUHC services.

Ideal Background:

  • Extensive experience with production support capabilities such as fluent with application monitoring tools, coordination with necessary teams to resolve production issues, excellent communication skills, etc.

Team and Team size:

  • Part of a team
  • myUHC production support team - 3 onshore and 3 offshore.

Top Responsibilities:

  • Monitor the environment health and drive improvements to enhance availability and performance
  • Execute processes and activities that focus on restoring service after an incident occurs
  • Participate in an on - call rotation with other team members
  • Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SMEs as needed to drive incident management
  • Create and drive permanent solutions and improvements after root cause is identified
  • Identify opportunities for automation and operational efficiencies
  • Develop and/or update Standard Operating Procedures as needed
  • Provide support for code deployments.

Required Qualifications

  • 3+ years of Technical Applications support preferably in a hosted services environment
  • 3+ years of technical experience with the following:
  • UNIX based operating systems
  • Build and Deployments
  • Relational Databases (mySQL, DB2)
  • Strong troubleshooting and analysis skills
  • Microsoft Office Suite experience

Software tools/skills:

  • SOAP UI, Reflection, putty, Jenkins, GitHub, AntHill Pro, TOAD/Aqua Studio/SQL Developer


  • Very Good communication skills (written and verbal)
  • Able to drive issues independently by reviewing server application logs
  • Able to work with different teams (Infrastructure, DBA, System Admins, Developers)
  • Application build and deployment process
  • Able to write and run queries against mySQL, and DB2 DB

Nice to have:

  •  Familiarity with Dynatrace, New Relic, Splunk, AWS, Datadog, Websphere Administration
  • Knowledge with service oriented architecture and API management tools
  • Healthcare IT experience

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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