Description:

• This role will be responsible for development, maintenance and execution of test scripts for Contact Center applications.
• Quality engineer will be responsible for all phases of functional and regression testing.
• This person should be able to manage multiple projects simultaneously and coordinate with other teams to ensure deadlines are meet and application quality, performance meets standards before production implementation.
• As a QA engineer, this person will be responsible to improve our testing processes and work with our Dev teams to deliver projects with high quality.

Ideal Background:

• Healthcare with Genesys Contact center technology.

Experience:

• Automation using Selenium, Rest Assured, Jenkins, SauceLabs. Extensive testing background contact center application.

Top Requirements:

• Extensive selenium testing background contact center applications and other automation testing tools required

Responsibilities:

• Analyze business requirements and technical specifications to design, develop and deliver quality
• Design, develop and implement end to end testing strategies for advanced Genesys telephony systems.
• Performs testing with expert understanding of VoIP/SIP based call routing / digital solutions on Genesys platform.
• Participate in Agile working practices such as daily scrum meetings, sprint planning meetings, reviews and retrospectives
• Implement and execute test strategies on all supported platforms to help improve overall quality and improve test code coverage
• Manage QA life cycle which primarily includes creation of test strategy, test plans, test scenarios, test cases/scripts & defect life-cycle management.
• Build, execute and maintain test scripts using automation tools
• Responsible for continuous improvement to build test efficiencies and effectiveness through the use of innovative QA practices and automation tools
• Work closely with product owners, developers and cross functional teams to understand product requirements
• Report project status, attend status meetings and provide regular updates to management

Required Qualifications:

• Strong knowledge of QA methodologies and tools with demonstrated experience in Automation role
• 5+ years of QA testing, creating test artifacts and reporting defects.
• 3+ years of strong automation testing experience preferably Selenium and in Cucumber, BDD
• Familiar with Git, Jenkins CI and ability to dive in and build test pipeline
• Strong knowledge of Agile testing methodologies and best practices
• Knowledge and full understanding of Software Development Life Cycle (SDLC) principles.
• Understanding of the modern web applications including HTML, CSS, JavaScript, Web services and relevant technologies.
• Experience with REST Assured API, SOAP UI automation testing
• Deliver high quality work and adapt to new challenges, as an individual or as part of a team?
• Good problem solving and analytical skills
• Excellent communication and presentation skills

Preferred Qualifications:

• Bachelor of Science Degree in Computer Science, Engineering
• Prior experience in automating voice/digital contact center technologies will be plus
• Experience with SaaS products, Agile/Scrum, Devops

Team and Team size:

• 1 Scrum Master, 7 Developers, 3 QA.