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Tech Support Analyst
Eden Prairie, Minnesota  |  Remote, Onsite
Contract to Hire Position
It appears that you have already applied to this job.
Applied on July 3, 2022
Job Id #56414 Posted May 17, 2022

Projects the candidate will be working on:

  • Candidate will be responsible for supporting the product as an L2 liaison to run act as an interface between the L1 and App teams.

Ideal Background:

  • healthcare background, having worked with with ServiceNow and prod support experience.

Team and Team size:

  • Product and Dev teams. 8 L1 agents and 20 app teams resources.

Top Responsibilities:

  • daily ticket analysis, triage/resolution of common issues, issue tracking and management, redirect/assign issues to other teams or Appteams for resolution.

Skills/attributes Required

  • IT service management/prod support, REST , Postman/SoapUI, Qualty engineering skills.

Skills/attributes Preferred

  • Quality engineering skills, Rest,Postman, API exp with experience with ServiceNow and SDLC.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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