- Customer Data Management Operations is an innovation-minded team that delivers information solutions to enable value delivery and drive profitable growth.?
- This is a highly collaborative team working in a continuous learning environment.
- Core responsibilities include driving hierarchy alignment for reporting deliverables and supporting the execution of new launches and process improvements.??
- Onboard client's customers to our digital applications for solutions including Connect and Digital Food Safety.?
- This work encompasses user registration, user access, permissions and customer alignment for dashboards and report visibility.?
- Collaborate with a multi-faceted team involving customers, sales representatives, corporate account support, SalesForce support, and technical developers to carry out daily CDM Operations work.
- Interaction level with Management/Team Members: Via teams a lot.
- 0-2 Years of experience
- Internal/External Groups with which the Candidate will interface: Technology teams across CDS. Business Partners in divisions. On occasion interfacing with Customers
- Intermediate Excel skills.? Mastery of data entry, filters, data formatting, sorts, running macros.? Understanding of Vlookup and text join formulas.?
- Proven follow-through in a work environment.? Predisposed to ensuring all aspects of a task or problem have been completed.? Comfortable following multi-step problem solving scenarios.?
- Ability to independently problem solve, leverage training and documentation to work through constraints and variables.? Proven history as a self-starter showing strong initiative to get results.?
- Experience working in an environment with a significant learning curve.? Able to thrive and maintain flexibility while dealing with ambiguity and change.?
- History of business appropriate oral and written communication
- 0-2 Years of experience
- Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
- Bachelor or STEM degree in IT or analytics
- Basic to intermediate SQL skills
- Advanced Excel skills including pivot tables, Visual Basic, if/then formulas etc.
- ServiceNow, SAP, PowerBI and Salesforce experience
- Familiarity MS Office, including Outlook and Teams
- The best worker will not only complete the onboarding tasks at hand consistently and thoroughly but also identity and implement process improvements, initiate knowledge across the team and to our business partners.
- The best worker will be able to effectively communicate and present information via email, PowerPoint and presentations to not only internally on the team but also to our business partners and leadership.
- This will be measured by the associate’s ability to learn the material, consistently onboard customers in a thorough way and demonstrate ability to identify mistakes when happened and fix them.
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.
All applicants applying must be legally authorized to work in the country of employment.
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