Job Description:

• Assists with application/report support for global customers, collaborating with external and internal customers, proactively and consistently participating in help line support schedule.
• Participates in regular maintenance activities related to Field IDs, name changes, training, etc. within the Clinical Data Systems (CDS).
• Supports and collaborates with team members to complete projects, assigned tasks and adhoc requests.
• With general supervision, writes and executes test cases and any related findings for user acceptance testing, as needed on designated projects.
• Contributes to writing technical documentation and manuals.
• Follows Departmental Standard Operating Procedures (SOPs), Departmental Work Instruction (DWIs), and guidelines.
• Performs other related duties and responsibilities, as assigned.

Qualifications:

• Strong oral and written communication skills
• Strong organization skills and attention to detail
• Ability to handle multiple assignments simultaneously in a timely manner and meet assigned deadlines
• Ability to troubleshoot process-related items
• Basic ability to communicate technical items to non-technical audiences, and to communicate status proactively on pending projects to meet anticipated assigned deadlines
• Basic knowledge of software tools/platforms for organization, project management and testing
• Basic experience with Software Development Lifecycle (SDLC)
• Applies best practices and established standards Preferred:
  • Basic understanding of clinical data collection tools with an emphasis on Oracle Clinical and Oracle Clinical’s Remote Data Capture (RDC) system
  • Basic knowledge and experience building/customizing Clinical Trial Management Software Applications