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Network Technician
Tempe, AZ  |  Hybrid
Contract Position
It appears that you have already applied to this job.
Applied on May 21, 2022
Job Id #56138 Posted May 4, 2022

Network Technician

  • Cisco CCNA or equivalent knowledge and experience is required. 
  • Familiarity with technologies that interoperate within networks and architectures (Cisco, Juniper, Meraki, Fortinet, Palo Alto, F5, etc)
  • Practical IP networking knowledge with Cisco, Meraki, or Fortinet

Job Summary:

  • Technician is dedicated to Internet Access / VPN and IP products.
  • The tech is responsible for providing "one call resolution" to customer reported installations.
  • The tech works with customers, local carriers, transport repair organizations as well as other CenturyLink work groups.
  • Excellent customer service, a positive attitude, leadership and a strong technical aptitude are required for this position.
  • Respond to customer requested IP address, routing, troubleshooting and coordination.
  • Perform trouble isolation for customers during the initial activation.
  • Perform trouble isolation for customers.
  • Engage other technical assistance teams to assist with trouble resolution.
  • Understand BGP, EBGP, OSPF, MPLS, static routing, and have a basic understanding of LAN and WAN technology.
  • Works with software and hardware tools to remotely identify and diagnose WANproblems.
  • Resolves complex network problems involving power, network hardware, routers, CSU/DSU, carrier services.
  • Has ability to understand and isolate physical layer problems.
  • Applies excellent customer service.
  • Understand and apply standard trouble shooting techniques.
  • Demonstrate proficiency with trouble ticketing application as well as other internal tools. Ability to work off hours.
  • Associate degree or 1+ year of related work experience. Knowledge of TCP / IP. Knowledge of routing protocols.
  • Knowledge of VPN principles.
  • Experience with basic commands in Cisco, Juniper and Adtran routers.
  • Understanding of DNS. 1+ year of technical experience on a Adtran, Juniper or Cisco routers.
  • CCNA/CCNP preferred.
  • Hours may vary depending on the needs of the business. 2-4 years of experience.
  • 2-4 years of experience

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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