- Support identification of key performance indicators (KPI) , objectives and key results (OKR) setting performance targets, tracking performance, and reporting to executives.
- Develop & coordinate performance scorecards and assist in the delivery of Customer Digital initiatives in order to maximize opportunity
- Monitor, analyze, assess and report and communicate the trends for the portfolio and align back to Customer processes
- Work collaboratively across teams to ensure alignment on initiatives, processes and deliverables
- Conduct data collection and analysis, identify specific process improvement opportunities, inform scoping documents and support project deliverables
- Provide accurate, transparent, and timely analysis to support project leadership in project decision making process
- Clearly articulate performance implications of business decisions / choices, and provide retrospective analysis, as well as, drive forward looking actions at the project and portfolio level
- Leverage understanding of the business context to synthesize financial and operational data into meaningful business insights that highlight performance, risk, and opportunities at project level
- Proactively engage and challenge project leadership to achieve financial and business goals; work closely with them to meet goals and influence sound decision making
- Report and communicate the results against established targets to the leadership team.
- Develops and manages business partner relationships with product leadership and product teams in order to facilitate proper performance information flow
- Bachelor's degree and 5+ years related experience.
- Demonstrated ability to develop metrics
- Strong MS Excel modelling skills using large amounts of data
- Proficient in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint) and other database type products
- Basic understanding of project management techniques and methods
- Knowledge of relevant industry practice preferred
- Demonstrated ability to manage competing priorities through effective planning and execution skills.
- Excellent written and oral communication skills
- Financial background and acumen with an ability to translate process metrics into financial results preferred
- Basic ability to form queries and extract data from multiple systems (CRS, CSS, mWork, MDSI) a plus
- Experience in establishing performance frameworks and metrics reporting and leveraging performance software (e.g., PowerBI)
- Strong analytical skills; must be able to provide timely and accurate interpretation of analyses
- Ability to work independently, handle multiple tasks and determine priorities in a team environment
- Ability to communicate tactfully and effectively, both orally and in writing and must be able to present information in a clear and concise manner to leadership.
- Quickly grasps complex issues and can effectively integrate, compile and analyze complex information and data.
- Ability to operate effectively across functional boundaries, building and sustaining solid business relationships and integrating financial discipline into operational decision making.
- Start and Finish with the Customer in Mind – 2
- Deliver Excellent Performance – 2
- Lead Through Ambiguity and Change – 2
- Coach and Challenge your Team – 2
- Think and Act Commercially – 2
- Contract Management – Foundation
- Commerciality – Foundation
- Project Management – Skilled
- Stakeholder Management – Skilled
- Customer Focus – Skilled
- Performance Excellence – Skilled
- Data Management – Foundation
- Asset Management - Foundation
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.
All applicants applying must be legally authorized to work in the country of employment.
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