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Sr Software Engineer
Minneapolis, Minnesota  |  Remote, Onsite
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Applied on May 23, 2022
Job Id #55709 Posted April 18, 2022


  • Service Coordinator Engagement Overview (OPS):
  • The Service coordinator triages, coordinates, and directs the flow of work.
  • They are the secondary ownership of an application next to the Service Manager.
  • They manage the overall program and assigns work where it needs to go. They are the first level of escalation.
  • They are the primary contact for the offshore team and liaison between both the onshore and offshore teams.
  • The Service Coordinator is the back-up of the Service Manager when applicable, based on application and leader discretion.
  • They work on Incident management, Problem management, Change management and Release & Deployment Management processes based on ITSM / ITIL framework Application Overview:
  • Pay is an Electronic Funds Transfer and Electronic Remittance Advice (EFT/ERA/MEOB/835) Solution from.
  • The application is a fully integrated claims settlement solution that brings electronic data and banking functions together, simplifying a payers workflow, lowering costs, and improving provider relations at the same time. Recently,Pay started feature to enable members for making provider payments.
  • Pay will be migrating to cloud technology in 2021.

Primary Responsibilities:

  • Incident Management -
  • Review new incident items and assign to appropriate work group in ServiceNow.
  • Ensure all work effort is well documented in Incidents.
  • Coordinate and facilitate War Rooms if SLO is unavailable
  • Problem Management
  • Ensure sufficient information is available with each problem ticket to proceed with the analysis and resolution.
  • Ensure progress of all ServiceNow Problem items through closure
  • Change Management
  • Coordinate release management meetings; monitor and report on quality of code delivered to production
  • Ensure security requirements are met for each release.
  • Audit Support
  • Provide support for internal audits (SAS-70, SOX, Risk management assessments)
  • Product Lifecycle Management (PLM)
  • Identify and coordinate PLM activities list
  • Security
  • Respond and coordinate security vulnerability requests (patches, etc.)
  • On-Call Support and Issue Resolution
  • Perform Information Technology Service Management (ITSM) tasks without supervision, and able to provide direct feedback to improve ITSM processes.
  • Ability to influence and gain support of all levels of Management
  • Identify and remediate failed batch and real - time processing events
  • Demonstrate a strong understanding of issues, including in - depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SME's as needed to drive incident resolution and problem management
  • Identify opportunities for automation and operational efficiencies
  • Ensure support readiness prior to the deployment of any change to the production environment
  • Customer service orientation is key
  • Collaborate on a daily basis with internal business partners, engineering teams and other technology professionals
  • Create and Share technical knowledge documentation
  • Complete tasks with minimal guidance and oversight, and review work of others.

Required Qualifications:

  • Undergraduate degree or equivalent experience.
  • 4+ years experience In supporting applications based on either WAS/Tomcat application servers
  • Java, J2EE, Struts, Spring, Spring Boot
  • 4+ years experience with ServiceNow.
  • 4+ years experience in Production support
  • Strong troubleshooting and analytical skills
  • 2+ years experience with UNIX and Shell Scripting
  • 4+ years experience in writing PL/SQLs
  • Java development experience or ability and desire to quickly learn Java
  • Experience with Data Interchange formats (ANSI X12, Flat File, XML).
  • Understanding of CI/CD tools or ability and desire to quickly learn tools such as Jenkins, XL Deploy
  • Experience with one or more modern monitoring and log forwarding tools such as Dynatrace, Splunk, Prometheus etc.
  • Working experience on Azure Cloud

Preferred Qualifications:

  • Excellent customer service and communication skills
  • Experience working with WAS/Tomcat application servers
  • Experience working with PostgreSQL and/or DB2 database
  • Grows and maintain knowledge of and leverage cutting edge IT industry technologies and trends to support highly available distributed systems, and the transformation of legacy systems

Team and Team size:

  • 5 to 10 Team members including offshore
  • 5 developers for Devops Team. 

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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