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Help Desk Desk Side Specialist II
Broomfield, Colorado  |  Onsite
Contract to Hire Position
It appears that you have already applied to this job.
Applied on May 24, 2022
Job Id #55695 Posted April 14, 2022


What You'll Do

  • Respond to customer requests for assistance with computer software/hardware.
  • Provide troubleshooting for software, installation of software.
  • Troubleshoot networking issues – LAN and Wireless
  • Maintain a regular and predictable work schedule.
  • Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
  • Operate company owned vehicles as required.
  • Maintain valid driver’s license and good motor vehicle record.
  • Troubleshoot network and voice-related issues, repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
  • Receiving equipment and conducting inventory.
  • Trouble-shoot and repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
  • Maintain a regular and predictable work schedule.
  • Establish and maintain effective working relationships within the department, the SBU/SSU and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
  • Perform other duties as necessary.

What You'll Need

  • High School diploma or equivalent plus 6 years or more related experience or a related 2-year technical degree and 4 years or more related experience.
  • Each higher-level related degree, i.e., Bachelor’s or Master’s, may substitute for two years of related experience. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
  • Good customer service skills.
  • Good communication skills.
  • Intermediate knowledge of PC software and networking: classes and/or experience.
  • Intermediate understanding of Desktop/Laptop PC Hardware and components.
  • Intermediate to Advanced understanding of Windows 7 and 10 desktop operating systems.
  • Advanced understanding of Windows Office 365 Pro Plus suite.
  • Ability to support Apple iPhones.
  • Experience with Service Now or other trouble ticketing tools.
  • Ability to prioritize, organize and coordinate simultaneous tasks/projects.
  • Ability to perform job functions with little direct supervision.
  • Ability to Obtain and Maintain a TS/SCI Clearance.


Horizontal facilitates valuable and productive conversations between you and potential employers.  We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team.  In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this role in Colorado is $15.00 - $115.00 per hour (hourly rates in other locations could differ). This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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Do you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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