Projects the candidate will be working on:
- Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
- Use remote control tools to assist off-site users when needed
- Configure, deliver, and install new computers and peripherals for new hires
- Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
- Prioritize workload based on service level agreements
- Act as a technical resource to others to resolve problems or issues
- Anticipate customer needs and proactively identify solutions
- Plan, prioritize, organize and complete work to meet established objectives
Ideal Background:
- High School Diploma or GED Equivalent
- 5 or more years of experience as a Desktop Support Technician
- 5 or more years of experience with PC operating systems
- 5 or more years of experience in a customer service role
- 5 or more years of Technology Support experience
- 5 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
- Must have reliable transportation
- Must be able to lift up to 50 pounds of computers or other IT equipment
Team and Team size:
- Desktop Support Team - 43
- High School Diploma or GED Equivalent
- 5 or more years of experience as a Desktop Support Technician
- 5 or more years of experience with PC operating systems
- 5 or more years of experience in a customer service role
- 5 or more years of Technology Support experience
- 5 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
- Must have reliable transportation
- Must be able to lift up to 50 pounds of computers or other IT equipment
Top Responsibilities:
- Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
- Use remote control tools to assist off-site users when needed
- Configure, deliver, and install new computers and peripherals for new hires
- Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
- Prioritize workload based on service level agreements
- Act as a technical resource to others to resolve problems or issues
- Anticipate customer needs and proactively identify solutions
- Plan, prioritize, organize and complete work to meet established objectives
Skills/attributes Required
- High School Diploma or GED Equivalent
- 5 or more years of experience as a Desktop Support Technician
- 5 or more years of experience with PC operating systems
- 5 or more years of experience in a customer service role
- 5 or more years of Technology Support experience
- 5 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
- Must have reliable transportation
- Must be able to lift up to 50 pounds of computers or other IT equipment
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.
All applicants applying must be legally authorized to work in the country of employment.
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