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Director, Digital Customer Experience & Design
Winston-Salem, North Carolina  |  Hybrid, Onsite
Direct Hire Position
It appears that you have already applied to this job.
Applied on June 30, 2022
Job Id #55165 Posted March 30, 2022

    • Collaborate closely with the portfolio of consumer brands globally to create excellent brand-authentic experiences for our consumers around the world.
    • Contribute during all phases of the digital experience design process with particular emphasis on User Experience definition, design, and implementation.
    • Lead UX team in all phases of User Experience including use case scenarios, product definition, system mapping, information architecture, wireframes, visual design language, digital prototyping, usability testing, etc.
    • Lead UX team in all phases of Digital User Interface design including presentation layer graphics, mobile app design, etc.
    • Collaborate with brand leaders, direct to consumer business leaders and the technology team to develop brands’ user experience strategy (e.g., role of brand websites, mobile apps, future interfaces such as voice; integration of offline (e.g. retail store) and online experiences to create omnichannel journeys.
    • Lead ongoing ADA compliance work to ensure websites meet or exceed required standards.
    • Manage team resources and allocate team members to agile teams, projects and on-going workstreams as required.
    • Implement and track departmental and individual goals and OKRs, and manage individual performance reviews to build our talent pool.
    • Collaborate with team members across the international locations and businesses.
    • Be a thought-leader within the space with a vision for the future of consumer experiences.
    • Create standards of quality and integrity in execution of all UX deliverables and work with team members to continue raising the bar.
    • Drive improvement and expansion of UX expertise, capabilities, and resources through training and recruiting.

    • Bachelor’s Degree preferably in Graphic Design, User Experience/Interactive Design, or related field.
    • Minimum 10 years of experience leading and/or executing human-centered design processes and projects.
    • Minimum 5 years experience working in consumer e-commerce businesses.
    • Minimum 3 years experience working with leading consumer brands.
    • Demonstrated knowledge and experience with consumer insight techniques including user testing and design thinking.
    • Experience working in fast moving enterprise environments.
    • Strong team building skills, proven excellence in working in, and with teams.
    • Willingness to handle leading and contributing to several projects at once.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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