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Process Lead
Syracuse, New York  |  Hybrid, Onsite
Direct Hire Position
It appears that you have already applied to this job.
Applied on July 3, 2022
Job Id #54583 Posted March 3, 2022


  • Establish Business Process Design (BPD) schedule, identify workshop participants, define guiding principles, escalate risks and issues, ensure continuity across processes
  • Identify where process maps already exist and where new ones need to be created
  • Develop data driven presentations and business cases that provide analytical insight and recommendations on standardization and process improvement
  • Lead the completion of detailed process maps and user stories that are required to deliver the value case
  • Develop workshop materials, document workshop notes, resolve open items and create BPD documentation.
  • Identify, track, and manage key decisions, action items, and associated follow up
  • Map acceptance criteria into product features; Coordinate with IT for technical acceptance criteria
  • Provide support and guidance to product teams to better understand business requirements and acceptance criteria and ensure continued alignment of the to-be process with product development
  • Support and participate in Agile Product Increment planning as needed

Supervisory/Interpersonal- Experience Required

  • Strong oral and written communication skills
  • Demonstrated ability in relationship/stakeholder management to ensure mutually beneficial business outcomes
  • Demonstrated ability work cooperatively with contracted vendor teams to assure expected outcomes are achieved
  • Solid understanding of business processes for critical functional areas with strong facilitation skills
  • Process mapping and application of appropriate improvement methodologies and tools


  • Bachelor's degree and/or equivalent working experience in relevant business focus (Customer front office, Customer back office, Customer Marketing) preferred
  • Process design and process improvement experience is required, Lean Six SIgma preferred
  • Experience designing and testing business processes and systems delivering on requirements, and effectively implementing those processes and system changes
  • Proficiency in all Microsoft Office tools, Teams, Sharepoint
  • Experience with Jira for Agile project management preferred

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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