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Lead Tech Support
Plano, Texas  |  Hybrid, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on May 21, 2022
Job Id #54415 Posted March 1, 2022

  • To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts
  • Lead project development, production support and maintenance activities
  • Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline
  • Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated
  • Create functional and technical specification documents
  • Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines
  • Ensure analysts adhere to SLA's/KPI's/OLA's
  • Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner
  • Lead and ensure project is in compliance with Software Quality Processes and within timelines
  • Review functional and technical specific

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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