Team and Team size:

• Part of a team
• Mountain West Technology – , 
• seven that report to the Hiring Manager whom posted this contract position. This will be the eighth person(s) to report to Hiring Manager.
• Mountain West Region –Southwest Medical, …
• Which we are apart of a bigger management team on the west region (100+)

Top Responsibilities:

• Application Support services GE CENTRICITY PERIOPERATIVE ANESTHESIA (CPA), GE CENTRICITY PERIOPERATIVE MANAGEMENT (CPM), VOCERA, PROVATION MEDICAL, and other miscellaneous applications that are linked to these.
• PROBLEMS identify solutions to non-standard requests;
• DOCUMENTATION and communicate effectively in order to ensure timely resolutions;
• SUPPORT Working with third-party vendors in order to support the GE CPM, GE CPA, Vocera, Provation Medical (ProvationMD);
• KNOWLEDGE Assesses and interpret customers' needs and requirements; 6. TESTING functionality of application(s) as the environment is constantly applying updates/patches to different environments we are in and linked to;
• OWNERSHIP tickets, service requests that come into HEAT ticketing system; 8. SUPPORT and assist with Vendor Access Requests;
• TROUBELSHOOT, assist UHG SeviceDesk tickets and requests, if any;
• DOCUMENTATION Prepare to send out notifications/outages/maintenance via email to the stakeholders;
• KNOWLEDGE to analyze technology solutions options and provides feedback to appropriate parties;
• KNOWLEDGE maintain with all IT policies and procedures required;
• OWNERSHIP to schedule TEAMS meetings in order to gather appropriate IT professionals and or Clinical Management in order to communicate on a bigger scale for projects, tasks, updates, if no project manager is involved.
• Able to work sometimes evening and weekend(s); once a month - Sunday for testing Windows patching, you have to run through the testing process a clinical staff members would process through a patient case file in a day.
• Other varies task, project(s) upon Management request(s). We are growing.

Software tools/skills:

• Customer Service skills; how to handle any caller;
• Listening skills;
• How to relay instructions over the phone and or in person;
• Troubleshooting skills on how to understand via phone or in person the issue and how to manage support in a timely manner;
• Networking skills; (wired, wireless, switches, access points)
• Simple phone connection skills; (wired, port, tone, test bud)
• simple credit card connection skills; (port, errors, to merchant required support)
• simple windows settings skills; (current versions, )

Skills/attributes:

• Customer Service with a smile, Customer Service listening skill, experienced IT professional with dealing with end-users in person and over the phone

Nice to have:

• Customer Service with a smile, Customer Service listening skill, experienced IT professional with dealing with end-users in person and over the phone

CERTIFICATION

• completion - must have CompTIA A+, or Networking+, or Security+, will take AA in place of those. I need some kind of computer course completed.