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IT Field Application/Technical Support
Las Vegas, Nevada  |  Onsite
Contract to Hire Position
It appears that you have already applied to this job.
Applied on May 23, 2022
Job Id #54167 Posted February 15, 2022


Team and Team size:

  • Part of a team
  • Mountain West Technology – , 
  • seven that report to the Hiring Manager whom posted this contract position. This will be the eighth person(s) to report to Hiring Manager.
  • Mountain West Region –Southwest Medical, …
  • Which we are apart of a bigger management team on the west region (100+)

Top Responsibilities:

  • Application Support services GE CENTRICITY PERIOPERATIVE ANESTHESIA (CPA), GE CENTRICITY PERIOPERATIVE MANAGEMENT (CPM), VOCERA, PROVATION MEDICAL, and other miscellaneous applications that are linked to these.
  • PROBLEMS identify solutions to non-standard requests;
  • DOCUMENTATION and communicate effectively in order to ensure timely resolutions;
  • SUPPORT Working with third-party vendors in order to support the GE CPM, GE CPA, Vocera, Provation Medical (ProvationMD);
  • KNOWLEDGE Assesses and interpret customers' needs and requirements; 6. TESTING functionality of application(s) as the environment is constantly applying updates/patches to different environments we are in and linked to;
  • OWNERSHIP tickets, service requests that come into HEAT ticketing system; 8. SUPPORT and assist with Vendor Access Requests;
  • TROUBELSHOOT, assist UHG SeviceDesk tickets and requests, if any;
  • DOCUMENTATION Prepare to send out notifications/outages/maintenance via email to the stakeholders;
  • KNOWLEDGE to analyze technology solutions options and provides feedback to appropriate parties;
  • KNOWLEDGE maintain with all IT policies and procedures required;
  • OWNERSHIP to schedule TEAMS meetings in order to gather appropriate IT professionals and or Clinical Management in order to communicate on a bigger scale for projects, tasks, updates, if no project manager is involved.
  • Able to work sometimes evening and weekend(s); once a month - Sunday for testing Windows patching, you have to run through the testing process a clinical staff members would process through a patient case file in a day.
  • Other varies task, project(s) upon Management request(s). We are growing.

Software tools/skills:

  • Customer Service skills; how to handle any caller;
  • Listening skills;
  • How to relay instructions over the phone and or in person;
  • Troubleshooting skills on how to understand via phone or in person the issue and how to manage support in a timely manner;
  • Networking skills; (wired, wireless, switches, access points)
  • Simple phone connection skills; (wired, port, tone, test bud)
  • simple credit card connection skills; (port, errors, to merchant required support)
  • simple windows settings skills; (current versions, )

Skills/attributes:

  • Customer Service with a smile, Customer Service listening skill, experienced IT professional with dealing with end-users in person and over the phone

Nice to have:

  • Customer Service with a smile, Customer Service listening skill, experienced IT professional with dealing with end-users in person and over the phone

CERTIFICATION

  • completion - must have CompTIA A+, or Networking+, or Security+, will take AA in place of those. I need some kind of computer course completed.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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If yes, please indicate by checking the appropriate box below

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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