Description:

• The Identity Governance System Administrator is a key member of the Identity & Access Management (IAM) team responsible for operation, management, and support of our access governance application Broadcom CA Identity Suite (Identity Governance/IG) platform.
• This position functions as part of the IAM delivery team, responsible for operational fitness of the system(s) through support, monitoring and response, and system lifecycle management.

Technical Operations

• Operate, manage, and support Broadcom CA Identity Suite (Identity Governance/IG).
• Provide support for issues ranging from moderate to high complexity for the Broadcom CA Identity Suite (Identity Governance/IG), related system integrations, or other IAM systems.
• Ensure system availability, capacity, and performance including ownership for logging, monitoring, and alerting standards, processes, and systems.
• Plan and manage system upgrade and patching projects, in collaboration with local and offshore teams, and platform subject matter experts (SMEs)
• Research and escalate open issues or recurring problems with applications/systems to determine root causes and resolutions
• Communicate with vendors as needed to understand and research open issues, new versions, or changes

Process Improvement

• Identify, analyze, design, document, and implement technical or process improvements within current standards and architecture; partner with platform owners to advance improvement opportunities that may require more

significant change

• Define and develop policies and procedures for system operations to ensure consistency, reduce rework, and improve quality
• Perform review of projects or support tickets to ensure standards are upheld and business needs are met

Documentation

• Manage and improve technical documents for system operations and support
• Document SOPs, work instructions, and knowledge base articles as needed
• Participate in projects across the team to deliver new technologies, process improvements, and business value.
• Maintain current, relevant industry knowledge to understand evolutions and advancements in the marketplace which could bring value to the team or the company
• Participate in POCs and projects for new capabilities or solutions to determine project requirements or feasibility as needed Other responsibilities as assigned

Qualifications:

• 4+ years of IT experience with B.A or B.S; 2 years of IT experience with M.A or M.S
• 2+ years of Broadcom CA Identity Suite - specifically in Identity Governance/IG experience.
• 2+ years of IT Security, Identity & Access Management experience with good understanding of principles, policies, and best practices

DESIRED/PREFERRED QUALIFICATIONS:

• 4+ years of IT Security, Identity & Access Management, and CA Identity Governance experience with solid understanding of principles, policies, and best practices
• Experience with design & implementation or support, operations, & management Broadcom CA Identity Suite - specifically in Identity Governance/IG or IDM, SailPoint, One Identity.
• Familiarity with Active Directory and JDBC databases
• Ability to quickly learn new concepts and understand complex environments
• Strong decision-making skills and results orientation (driving to deadlines, financial targets, project goals, etc.).
• Ability to work collaboratively and partner with employees, leaders, clients, and vendors
• Ability to work independently and manage multiple priorities simultaneously
• Strong communication skills, including communication with employees, clients, upper management, and vendor partners