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IT Client Support Specialist
Wilmington, Ohio  |  Onsite
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Applied on January 23, 2022
Job Id #53259 Posted January 11, 2022

IT Client Support Specialist deploy and support the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment. In addition to supporting all technology needs of client employees, IT Client Support Specialist may also assist in providing local hands-on support for corporate tier 3 IS teams.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
Ticket and time tracking using our ITSM solution, ServiceNow
Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities
Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
Administration of Active Directory and O365 for all user and end-user system objects
Provide local hands on support for corporate tier 3 IS teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities
Maintain ongoing computer refreshes and setups
Create documentation, standard work, and knowledge base articles
Act as a local resource for Worldwide Service Desk projects
Participation in after hours on-call support may be required

SKILLS & KNOWLEDGE:
Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required
Advanced knowledge of Windows 10, Windows 11, and MacOS required
Experience configuring and maintaining laptops and desktops in an enterprise environment required
Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint required
Self-motivated with the ability to work independently and/or collaboratively with remote peers
Excellent communication and customer service skills required
2-year technical degree or equivalent experience required
3-5 years’ experience working in an enterprise helpdesk setting required

WORKING CONDITIONS:
Manual and physical dexterity required
Must be able to lift 40 + pound equipment
Warehouse, office, and manufacturing environment
Occasional travel may be required

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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