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Sr. Service Designer
Bloomington, Minnesota  |  Remote
Contract Position
It appears that you have already applied to this job.
Applied on January 28, 2022
Job Id #53066 Posted January 5, 2022

  • Mapping the service experiences of users and defining how organizations need to change what and how they deliver so it’s more effective
  • Working closely with user researchers to define and communicate people’s needs
  • Identifying how organizations can reduce cost of delivery and improve outcomes through re-design of user experience, business processes, and better collaboration across systems
  • Setting future visions for products and services that inspire people and meet needs
  • Being critical during the design process of the balance of power in service structures and challenging how people can be empowered and supported to thrive
  • Designing with technologists and developers to take a service live
  • Defining key metrics and measurements for organizations to evaluate their impact, supporting them to use this data to iterate what they deliver
  • Co-designing with our clients and communities to design new service models and value propositions, defining how organizations can re-organize themselves to deliver
  • Taking research into actionable insights and communicating this in a succinct and human-centered way to stakeholders
  • Working with researchers and analysts to define unmet needs of people who may not use services, and defining how organizations can independently or collaboratively meet these needs
  • Analyzing and directing on how organizations need to change to deliver more effective services

  • 10+ years of UX and/or Service Design experience with a focus on Human Centered design
  • Experience supporting teams and organizations to develop the cultural conditions, practices, and rituals to design user-centered services
  • Experience teaching organizations how to design better services, and providing coaching to develop these capabilities, outlining where this is best placed in an organization

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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