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Resource Quality Manager
St Louis Park, Minnesota  |  Hybrid
Direct Hire Position
It appears that you have already applied to this job.
Applied on January 28, 2022
Job Id #52968 Posted December 28, 2021

Resource Quality Manager

As the Resource Quality Manager, you will play a critical role as part of a Team that is embedded with a large, strategic Customer Program. You will be instrumental in ensuring Horizontal Project Management Consultants are meeting or exceeding the Client’s role performance expectations.

What you will do:  

  • Primary responsibility is to ensure Consultant’s project management deliverables are to PMO standards.
  • Ownership of the Quality Review process where Consultant’s project management deliverables are formally reviewed, and areas of improvement identified.
  • Solicit and provide performance feedback and concerns to Client and Consultants
  • Monthly checkpoint with Portfolio Managers to track Contingent’s performance on the project(s)
  • Bi-Weekly 1-1 Meetings with Consultants to proactively address their issues on projects
  • Collaboratively work with Portfolio Managers and Ops team over allocation or performance resolution
  • Track completion of knowledge transfer from contingents to Portfolio Manager (or new Resource) for the assigned projects before off boarding from the project
  • Support training needs within the Program and Portfolio (i.e. reporting status and steering committee)
  • Ensure Consultant awareness and completion off project specific trainings required by Portfolio Managers

What you bring:

  • Past experience in business professional customer, consultant, or client services position.
  • Past experience in a large Company, specifically IT and Program Management groups.
  • Understanding of Project Management deliverables and principals.
  • Fluent with MS Office Suite (outlook, excel, power point)
  • Strong system/application aptitude.
  • Customer facing
  • Utmost professionalism, superior relationship-building and communication skills
  • Exceptional time management and organizational skills
  • Keen attention to detail

About Horizontal

Horizontal Talent specializes in staffing for IT, digital marketing & creative and business and strategy skillsets. We connect forward thinking talent with companies that are shaping today’s world. Our definition of success means building lasting partnerships where we combine innovative solutions, exceptional talent and best-in-class companies.

Horizontal is different from other staffing companies, and we live by our 5 pillars:


When we work together, the sum is always greater than the parts. Trust, dedication and teamwork bring lasting, more meaningful partnerships.

Greater Good

We serve local communities through charitable actions, education and training, environmental programs and a commitment to diversity.


We stand behind our beliefs, take responsibility for our actions and treat each other with respect. We conduct ourselves humbly, honestly and ethically.

Positive Energy

We believe that positivity fuels possibility. This spirit elevates our collective output and sparks an environment that feeds on momentum.


Timing is everything in our business. We bring urgency to each of our actions so that we can meet and surpass the expectations of our clients, consultants and colleagues.

Horizontal Talent is in the top 2% of staffing firms worldwide, based on revenue. The company is consistently recognized for being a top workplace in the Twin Cities and one of the fastest growing private companies in the United States. Our mission is to provide unmatched service and support: the best talent for our clients, the best opportunities for our consultants and a rewarding experience for our employees. Horizontal Talent has more than 250 employees across seven global offices in Minneapolis (HQ), Denver, Dallas, DC, Chicago, Vadodara, Bangalore, Dubai, Pune, Hyderabad and Kuala Lumpur.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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What is your Veteran / U.S. Military Status?

Do you identify with one or more of the classifications of protected veterans below?

If yes, please indicate by checking the appropriate box below

Do you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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