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UCaaS Engineer II
Scottsdale, Arizona  |  Remote
Direct Hire Position
It appears that you have already applied to this job.
Applied on January 23, 2022
Job Id #52651 Posted December 9, 2021

Key Responsibilities:

  • Architecture, design, capacity planning, performance management, and growth strategies of core and multivendor solutions
  • Integration, testing, deployment, monitoring, maintenance, upgrades, and lifecycle management of all core telephony and Unified Communications technologies
  • Lead role large projects and integration of multivendor technologies and solutions
  • Incident resolution
  • Build, maintain, and promote strong technical documentation
  • Normal business hours and after hours/on call responsibilities
  • Technical liaison to product development, engineering, support, and executive level staff
  • Tier 4 support for Tier 1, 2, and 3: including On-Boarding, Sales Engineering, and Development


  • At least 7+ years’ experience in geo-redundant architecture, deployment, maintenance, and troubleshooting of BroadSoft BroadWorks technologies (R19 SP1 or higher)
    • BroadSoft Certified Network Engineer – Professional and or Specialist preferred
  • Advanced knowledge in SIP messaging including isolation of issue to core, SBC, carrier, and or customer premise
  • Strong knowledge of Unified Communications including WebRTC, Collaborate, soft clients, architecture, and 3rd party integration
  • Strong understanding of OCI-P and XSI-Actions/Events as it pertains to provisioning, 3rd party integrations, and client interactions
  • Strong systems and service reliability engineering including capacity planning, performance, and life cycle management
  • Strong scripting language knowledge, preferably shell, Perl, SQL, and Python/PHP
  • Good understanding of Linux administration and virtualized environments
  • Versed in database administration enough to quantify data, create reports, and as a general tool for troubleshooting
  • Solid understanding of network engineering including SIP NAT traversal and firewall
  • Demonstrate sound judgment in problem solving, identification, troubleshooting and solutions
  • Strong analytical and organizational skills, with attention to detail
  • Demonstrate strong verbal and written communication skills
  • Ability to multi-task, prioritizing multiple objectives and initiatives
  • Able to work in a team environment and with a diverse group
  • Able to mentor junior engineers and provide guidance and oversight on projects
  • Remote employees travel to headquarters up to 2 weeks annually

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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