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Jr. Business Systems Analyst
Minneapolis, Minnesota  |  Hybrid, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on January 23, 2022
Job Id #52472 Posted December 1, 2021

Job Description:
  • I’m responsible for the Software Engineering and support for Digital & Technology within a group called People Technologies.
  • We have 2 ServiceNow Platform Product teams with multiple squads within them.  
  • This position will support one of Product Engineering teams on the ServiceNow platform.
Project Description:
  • This position is to fill a Technical Analyst role on our team.
  • We have a complex backlog and new requests coming into our development pipeline that need an experienced Technical Analyst with ServiceNow experience to flesh out the details, translate into stories for engineers and drive delivery of the finished product.
Position Summary/Job Description:
  • Meet with customers to gather and validate Business requirements and transform them into written functional technical requirements for ServiceNow development.
  • Works directly with Engineers and Product Managers to review the intake demand and build a roadmap to align ServiceNow with organization strategy.
  • Leading Scrum Ceremonies, including story creation, grooming, defect tracking, prioritizing, etc.
  • Track the completion of technical unit testing and user acceptance testing.
  • Assist with technical writing – Design documents, release notes, user guides, Knowledge articles.
  • Status communications and reporting as needed.
  • Assist with coordinating Sprint and Release cycles as needed using agile methodologies.
Skills Overview:
What are the top five skills and number of years of experience required to perform this job?
  • Agile/Scrum delivery experience (2+ years)
  • Experience in transforming business objectives into functional stories (2+ years)
  • Experience with ServiceNow (2+ years)
  • Strong communication (written and verbal) skills (4+ years)
  • Proven documentation and organizational skills (2+ years)
What are some preferred/nice to have skills the manager is looking for?
  • ServiceNow Administrator certification.
  • Experience documenting requirements for ServiceNow Enhancement / Implementations

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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