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Customer Service Specialist
Denver, Colorado  |  Onsite
Contract Position
It appears that you have already applied to this job.
Applied on January 28, 2022
Job Id #52439 Posted November 30, 2021


Customer Service Specialist
Requirements:

  • Experience with customer service inquiries via phone and email in call center environment
  • Good understaind of MS Office
  • Data entry experience
  • Night shift Tuesday-Friday 7pm to 5am
  • Drug/Background/Vaccination required

Main Responsibilities

  • Responds effectively to customer inquiries via email and phone. Ensures customer inquiry is documented and communicated to the appropriate support group. Provides meaningful customer updates as appropriate.
  • Reviews scheduled maintenance activities which have a direct impact to the connectivity infrastructure that provides products and services to customers for accuracy and policy compliance.
  • Responsible for notification of network maintenance activities.
  • Processes notification to external and internal customers with attention to detail for special circumstances. Ensures notifications contain meaningful, customer friendly, non-proprietary information.
  • Interprets basic telecom information and understand steps required to produce a customer impact list.

Required:

  • High School Diploma or GED or relevant job experience.
  • Work experience in an administrative capacity, customer service, office procedures, file maintenance, and related knowledge.
  • Good interpersonal, verbal, and written communication skills
  • Working knowledge of Microsoft Office software (Microsoft Outlook, PowerPoint, Excel and Word).
  • Demonstrate the ability to learn thoroughness, attention to detail, organizational skills, and follow-up.
Horizontal facilitates valuable and productive conversations between you and potential employers.  We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team.  In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this role in Colorado is $15.00 - $115.00 per hour (hourly rates in other locations could differ). This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location. 
 
 

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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