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Digital accessibility operations manager
Minneapolis, Minnesota  |  Onsite
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Applied on November 29, 2021
Job Id #52295 Posted November 19, 2021

Projects the candidate will be working on:

  • The Digital Accessibility Program (ODAP) sponsored by Phil Mckoy completes annual assessments for existing properties.
  • The Accessibility Center of Excellence provides accessibility expertise, including coaching and annual assessments, to teams across,
  • Additionally the team has comprehensive learning, standards and tooling programs, and is delivering on disability inclusion initiatives across Technology.
  • Not only do shared resources need to be coordinated across these initiatives, but the initiatives themselves need to deliver measurable results in a timely manner to enterprise clients and executives.

Ideal Background:

  • Experience managing operations and projects within a digital accessibility team, health care industry knowledge, project management experience using data and information to make business decisions

Team and Team size:

  • 57
  • 6 leads, 3 managers, 6 PDF accessibility engineers, 1 communications consultant, 41 accessibility engineers

Top Responsibilities:

  •  Establish and coordinate projects that will meet objectives for the practice
  • Define and manage schedule, budget, and resources as well as tracking and reporting against plan for a mid-sized team.
  • Collect, analyze and maintain financial forecast information (e.g. labor, hardware, software), using input from applicable sources
  • Work with stakeholders to establish/apply quality objectives, criteria, standards and levels using appropriate quality management methods
  • Identify and forecast variances and trends to ensure that project schedules and resource requirements are met
  • Develop, communicate and implement issue management plans and strategies
  • Demonstrate knowledge of operations, goals, and policies and procedures of internal business partners in order to provide effective support.
  • Maintain strong relationships with stakeholders in an environment requiring flexibility, agility and the ability to adapt to change.
  • Seek feedback from stakeholders to determine overall success of projects.
  • Ensure performance is tracked accurately utilizing internal tools and processes (e.g., dashboards; scorecards; reports).

Skills/attributes Required

  • Undergraduate degree or equivalent work experience
  • 5+ years working in a fast-paced and highly collaborative technical environment collaboratively and productively with both diverse teams and independently
  • 3+ years of project management experience using data and information to make business decisions
  • 3+ years of experience with strategic planning, risk management, and change management
  • Proficiency with Microsoft Office and MS Project
  • Familiarity with Agile development methodology
  • Ability to work simultaneously on multiple projects and help manage project resources
  • Comfortable with the development of reports and presenting to management
  • Ability to work collaboratively and productively both with diverse teams and independently
  • Strong soft skills and experience working with teams who may not have any understanding of inclusive design or accessibility
  • Strong organizational and multi-tasking skills
  • Willingness to learn and take direction from others

Skills/attributes Preferred

  • Experience managing operations and projects within a digital accessibility team, and collaborating on multiple projects with shared resources in a matrixed environment.

Working Time:

  •  9am-5pm

Interview Process:

  •  2 rounds of interviews: prescreen and group, virtually using MSTeams (video not required)

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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