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Sr. Field Tech Support
Westlake Village, California  |  Onsite
Contract Position
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Applied on November 27, 2021
Job Id #52249 Posted November 18, 2021

  • Looking for an IT Field service technician to provide hands-on user support in the greater Los Angeles, Malibu, Westlake Village, Santa Barbara, and Los Olivos areas.
  • Travel is required and must have reliable transportation.
  • Ideal candidate will possess a strong working knowledge of PC/Mac/iOS/Android platforms and associated software.
  • Provide knowledgeable PC software, hardware, and network connectivity troubleshooting. Be proactive and excellent customer service skills are an absolute requirement.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  •  Installs, configures and troubleshoots Windows and MacOS operating systems.
  •  Installs, configures and troubleshoots network cards/Wi-Fi network connectivity software.
  •  Installs, configures and troubleshoots Microsoft Office 365 and proprietary application software.
  •  Installs, configures and troubleshoots PC/Mac hardware and other approved peripherals.
  •  Assists Network Engineers in reporting and debugging network issues as required.
  •  Setup and/or moving of PC/Mac workstations or laptops within an office or relocate as needed
  •  Configures and troubleshoots network printers and printing on client computers.
  •  Resolve issues in a timely manner and track all work in Service Now
  •  Ensure customer satisfaction with every interaction.
  •  Keeps customer informed of issues and provides update in status in ticket tracking system.
  •  Performs special projects as requested by supervisor.
  •  Escalates issues as necessary to other groups within the IT organization.
  •  May be required to travel overnight.
  •  Offers help to accomplish tasks or objectives outside one’s area of primary responsibility.
  •  Brings problems to someone's attention that can help when unable to offer personal assistance.
  •  Treats customers (internal and external), colleagues, subordinates and superiors with respect.
  •  Communicates with customers (internal and external), peers, subordinates and superiors with a positive and professional attitude.
  •  Communicates all the information necessary for someone to understand any given situation and confirms understanding from the individual(s) being given the information.
  •  Listens and observes attentively, allowing an exchange of information. Anticipates questions.
  •  Writes clearly and concisely, with an appropriate awareness of the intended audience.
  •  Responds in a timely and effective manner to internal and external correspondence and communication
Decision Making
  •  Uses sound logical judgment to choose an appropriate course of action.
  •  Takes decisive action and seeks assistance of others in decision-making, as appropriate.
  •  Evaluates risks, consequences and interests of those affected by decisions.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  •  Basic understanding of networking and TCP protocol
  •  Ability to install &troubleshoot operating system software
  •  Ability to install hardware, peripherals and resolve hardware conflicts
  •  Ability to provide support via telephone to end-users
  •  Ability to work independently
  •  Ability to handle multiple priorities and possess a high degree of flexibility
  •  Ability to take initiative and work well under pressure
  •  Strong interpersonal and communication skills
  •  Strong team player attitude essential
  •  Strong Time Management skills
  •  Strong problem-solving skills
  •  Strong written and verbal communication skills.
  •  Windows and MacOS (installation and troubleshoot)
  •  Microsoft Office (installation and troubleshoot)
  •  2 years desktop and Internet access support experience
  •  Strong knowledge in all Microsoft Products including (Office, Office365 applications, Teams, Sharepoint, and Yammer)
  •  Basic network and server administration knowledge.
  •  Active Directory and OKTA knowledge
  •  3+ years desktop support experience
  •  Experience with MAC OS and Apple i-products
  •  MCSA and/or CNA, or 2 years’ experience as technical support person in a network environment.
  •  Windows MCP or 2 years equivalent experience.
  •  MCSA or MCSE, A+, or equivalent work experience.
  •  Ability to lift computers, printers, and monitors up to 50 lbs.
  •  Dexterity of hands and fingers to operate computer keyboards and mouse as well as others computer components.
  •  Ability to get to branch offices by individual’s own means of transportation and a valid driver’s license while carrying tools\equipment and spare parts.
  •  Frequent travel between office locations is required
  • Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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