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Senior UX Researcher
Eden Prairie, Minnesota  |  Hybrid, Onsite
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Applied on December 5, 2021
Job Id #52248 Posted November 18, 2021

Projects the candidate will be working on:

  • Supporting multiple and the IDP initiative.

Ideal Background:

  • Healthcare experience is preferred. The candidate must be able to present prior work examples/samples as a part of the interview process. Redaction is acceptable if they contain data that cannot be shared.


  • The ability to translate complex research findings into a non-academic, business-appropriate tone and language that can be understood by non-research staff while not losing the importance of the research findings or downplaying the importance of conducting research.

Top Requirements:

  • Familiarity with the research methodologies
  • Ability to set a research roadmap/timeline
  • Ability to evangelize UX research benefits and following best practices to stakeholders

Team and Team size:

  • All project teams have a product owner. Most have associated UX designers, which may or may not come from UXDS. The researcher will seldom interact with developers, and will partner with the product owner in setting the research plan path. Additional stakeholders will vary by project, and change frequently.

Job Responsibilities

  • Design, conduct, analyze, and report data gathered from qualitative and quantitative research techniques including key-stroke level modeling (KLM), usability testing, contextual inquiry / field studies, surveys, interviews, heuristic evaluations, focus groups, card sorts, ethnography and persona development, and rapid iterative testing within an Agile environment.
  • Work with assigned product teams to identify and prioritize user research requirements; create research timelines, scope, and define appropriate methodologies
  • Assist in developing remediation plans for issues identified from research as appropriate
  • Advocate that established user-research principles be followed
  • Collaborate with product teams to develop research goals, identify tasks and scenarios, and establish a test environment
  • Create and deliver test result reports including statistical analysis
  • Establish research and usability metrics strategies for project teams.

Job Qualifications

  • Must have a bachelors degree or equivalent commercial experience
  • 5+ years experience as a usability research practitioner (designer roles will not count toward this total)
  • 5+ years demonstrated experience delivering user research, including but not limited to developing user personas, conducting field studies / contextual inquiry, and usability testing
  • Excellent presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
  • Proven ability to deliver research on time while working on multiple projects
  • Strong analytical skills
  • Strong organizational skills
  • Excellent leadership and relationship building skills
  • Attention to detail
  • High level of energy and customer focus
  • Experience working on a PC
  • Experience working in a team environment or with an application team

Nice to Have Skills/Attributes

  • Eye-tracking experience preferred
  • Experience with Cogulator or equivalent preferred
  • Experience with Nvivo or similar tool preferred
  • Experience with tools such as UserZoom,, Optimal Workshop and other industry standard tools preferred
  • Experience working for any large (enterprise-level) organization in the past preferred
  • Agile experience preferred
  • Healthcare Industry experience desired
  • Preference for commercial software experience or enterprise applications

Interview Process:

  • a. How many rounds? Three rounds, two with team members (individually),
  • b. Video vs. phone? Video + screen sharing for the former research artifacts.
  • c. How technical will the interviews be? They will be asked technical questions about standard research processes and research platforms/tools they have used.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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