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Principal Software Engineer
Eden Prairie, Minnesota  |  Remote, Onsite
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Applied on December 4, 2021
Job Id #51936 Posted November 5, 2021


  • Provides comprehensive application functionality, configuration and support expertise for application software solutions; works with business analysts, architects, technical experts and software vendors on the solution requirements, design, configuration, functionality gap resolution, implementation, support, maintenance and enhancement of the applications.

Projects the candidate will be working on:

  • Pathway is part of Complex Care Management business that delivers and facilitates care across the full continuum—urgent care, worksite clinics, home assessments, post-acute transitions, complex care management, palliative care and hospice.
  • Pathway is an EMR system that is leveraged to provide better patient care. It helps integrate clinical documentation andRCM(Revenue Cycle Management) together.


  • Leads the analysis and evaluation of application functionality; provides recommendations to increase utilization of standard application functionality to improve business processes and capabilities.
  • Leads the determination and documentation of optimum application setup and configuration to meet functional requirements and specifications; configures and verifies complex application setup and configuration.
  • Remains current on emerging application and solution trends and functionality; provides functional expertise for assigned applications and systems.
  • Leads analysis of potential application solutions, identifying and recommending solutions to address functionality gaps in the application.
  • Develops and maintains strong relationships with relevant vendors; works with vendors to improve application functionality and resolve difficult functionality issues.
  • Partners with process owners, business analysts, systems analysts and architects to gather, document and review functional, architecture and technical requirements and define application functional designs.
  • Serves as subject matter expert and point of contact on content, processes, procedures and functionality associated with assigned applications for projects and application support (as needed).
  • Leads the creation and management of functional specifications for a given project from which programs and configurations will be applied to create the program, application, or complete solution.
  • Educates, coaches, and trains new and existing team members to improve quality and efficiency in daily process of support requests.

Required Experience and Skills:

  • Minimum of 5-7 years of experience in a Salesforce Architect role. Significant relevant experience is needed as this person will need to hit the ground running.
  • 10+ years of Salesforce or CRM implementation experience.
  • Salesforce Platform Developer, Service Cloud Consultant & Field Service Lightning certifications are preferred.
  • Leading the application Architecture and Design of Salesforce solution using tools such as Service Cloud, Field Service, Appointment Scheduling, Knowledge, Case management.
  • Providing leadership and guidance to technical and functional team members, including setting best practice guidelines and frameworks.
  • Establishing best practice ways of working with client side and partner technical teams.
  • Act as a liaison between Technical team, Functional team, Business Functions, and vendor to drive Field Service implementations.
  • Own the design and architectural outputs from initiation to sign-off.
  • Act as an escalation point for technical and design challenges.
  • Review code and configurations implemented for delivered products and work packages to ensure best practices are applied.
  • Prior experience leading and providing solutions on Salesforce Service Cloud and Field Service Lightning and Lightning Community Builder is a must.
  • Prior experience creating Lightning Aura Components, LWC Component, Flows is a must.
  • Salesforce Platform Developer, Service Cloud Consultant & Field Service Lightning Certifications are preferred.

Interview Process:

  • a. How many rounds? - 2
  • b. Video vs. phone? - Video
  • c. How technical will the interviews be? – Completely Technical
  • d. When do you anticipate starting the interview process? - ASAP

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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