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Desktop/Tech Support
Houston, Texas  |  Onsite
Contract Position
It appears that you have already applied to this job.
Applied on December 9, 2021
Job Id #51934 Posted November 5, 2021

Position Description:
  • Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers.
  • Configures workstations for new users and upgrades existing equipment and software.
  • Sets up and maintains network and telecommunication systems.
  • Troubleshoots LAN, server, and connectivity issues.
  • Utilizes ticketing system, when necessary.
  • Re-images computers, performs data migrations and restorations and conducts remote problem solving as needed.
  • Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
  • Years Exp: 2 - 5.
  • Training will be onsite
  • software: TeamViewer, Ivanti, Service Now
  • Hardware: Vonage Phone Systems, Multi-Function Copiers
  • Strong knowledge of MS Teams, Office365, Outlook
  • Ability to learn company's  Tech Support
  • Strong Customer Support
  • Assist real estate agents with password resets through Active Directory or Okta
  • Office 365 – specifically Outlook, SharePoint, OneDrive and Teams
  • Windows OS
  • iOS devices /Android operating systems
  • Service Now ticketing system
  • Mac OS must
  • It is critical candidates should possess strong customer service
  • Be self-confident to work through problems
  • No. 1 Priority is Customer Service
  • Tech will be evaluated on CSAT, NPS, and MTTR
  • Must possess great verbal and written skills
  • Will be expected to thoroughly document troubleshooting steps and ultimate resolution in the Service Now ticketing system.
  • Must be a self-starter with a strong work ethic, ability to learn new things and apply that knowledge in other areas. Would be expected to be involved in project implementation including scheduling and executing project plan.
  • Will be expected to provide scheduled onsite training to agents as well as host onsite Tech days. Tech will be expected to present instructional information to the end-user and host question and answer sessions afterward.
  • Will be expected to service Helpdesk tickets from the National queue, supporting all company's  brands
  • must be proficient in the Office 365 suite of products. Primarily with SharePoint, OneDrive, Outlook and Teams.
  • must be proficient with Mac OS as well as IOS devices (Ipad, Iphone) mostly for email configuration but we do have 12 Macs in the advertising department that will need to be maintained.
  • Should be able to add/remove/troubleshoot email accounts in android OS
  • must be familiar with Windows software, troubleshooting software installs, re-imaging PC's and laptops
  • General networking knowledge, Active Directory, troubleshooting connectivity issues, locally support the engineering team with onsite hardware troubleshooting.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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