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Telecommunications Technical Writer
Plymouth, Minnesota  |  Remote, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on December 4, 2021
Job Id #51768 Posted October 29, 2021

Projects the candidate will be working on:

  • Create documentation for Omni Genesys Voice Platform

Ideal Background:

  • Some familiarity with contact center would be helpful.


  • Understanding some technical detail and Experience working with contact center applications.


  • Apply Five Moments of Need (5MoN) methodology.
  • Review requirements and related documents to understand and capture specific operational guidelines.
  • Interview Subject Matter Experts (SMEs) to determine best solution.
  • Create documentation solutions that support business need, and align with internal document standards, styles, and practices.
  • Inspect and edit own work for clarity, consistency, and conformance to requirements.
  • Influence others by participating in individual and group reviews and incorporate changes and improvements to documentation.
  • Prioritize, organize, and complete work according to deadlines.
  • Support ongoing process improvement and change control activities.
  • Display a growth mindset and manage ambiguity and uncertainty.

Required Qualifications:

  • High School Diploma/GED
  • 2+ year instructional writing experience (task-level process documentation)
  • Intermediate level of experience with Microsoft Word

Preferred Qualifications:

  • Technical Communications experience
  • Bachelor's Degree in English or communications-based program

Top Requirements:

  • High School Diploma/GED
  • 2+ year instructional writing experience (task-level process documentation)
  • 5 years -Intermediate level of experience with Microsoft Word

Team and Team size:

  • 2
  • 2 people, same role

Working Time:

  • 8-5

Interview Process:

  • a. How many rounds? 2
  • b. Video vs. phone? video

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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