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Provisioning Tech I
Broomfield, Colorado  |  Onsite
Contract Position
It appears that you have already applied to this job.
Applied on October 20, 2021
Job Id #51379 Posted October 14, 2021


Requirements:

  • Experience with internet access, VPN, and IP products
  • Understanding of LAN/WAN technologies
  • General networking experience

Job Description:

  • Provisioning Technician is dedicated to Internet Access / VPN and IP products. The tech is responsible for providing "one call resolution" to customer reported installations.
  • The tech works with customers, local carriers, transport repair organizations as well as other CenturyLink work groups.
  • Excellent customer service, a positive attitude, leadership and a strong technical aptitude are required for this position.
  • Respond to customer requested IP address, routing, troubleshooting and coordination for various hours of activation requests.
  • Perform trouble isolation for customers during the initial activation.
  • Perform trouble isolation for customers during the initial activation.
  • Engage other technical assistance teams to assist with trouble resolution and activation of circuits.
  • Understand BGP, EBGP, OSPF, MPLS, static routing, and have a basic understanding of LAN and WAN technology.
  • Works with software and hardware tools to remotely identify and diagnose WAN problems.
  • Resolves complex network problems involving power, network hardware, routers, CSU/DSU, carrier services.
  • Has ability to understand and isolate physical layer problems.
  • Applies excellent customer service.
  • Understand and apply standard trouble shooting techniques.
  • Demonstrate proficiency with trouble ticketing application as well as other internal tools.
  • Ability to work off hours. Associate degree or 1+ year of related work experience.
  • Knowledge of TCP / IP. Knowledge of routing protocols.
  • Knowledge of VPN principles. Experience with basic commands in Cisco, Juniper and Adtran routers.
  • Understanding of DNS. 1+ year of technical experience on a Adtran, Juniper or Cisco routers. CCNA/CCNP preferred.
  • Hours may vary depending on the needs of the business.
  • 1-2 years of experience
Horizontal facilitates valuable and productive conversations between you and potential employers.  We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team.  In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this role in Colorado is $17-$21 per hour (hourly rates in other locations could differ). This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location. 
 

 

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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