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Network Operations Analyst
Raleigh, North Carolina  |  Remote, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on October 20, 2021
Job Id #50983 Posted September 29, 2021

Job Description:

The Operations / Reporting Analyst reports is responsible for providing monthly, weekly, quarterly, and on-demand reporting for the various commercial and government customers

Basic Qualifications:

  • Must have an aptitude that lends toward development of key relationships:
  • Strong customer communication skills (oral and written)
  • Goal oriented with a good understanding of team building
  • Entry-level hands-on experience with one or more of the following:
  • Ticketing Systems (e.g. Web Help Desk, ServiceNow)
  • SolarWinds
  • Prognosis
  • Cisco Meraki
  • VManage
  • Proficient with Office365, especially Microsoft Excel (macros and formulas, pivot tables, etc.), PowerPoint, and Power BI
  • Associate degree in related field or equivalent work experience
  • Ability to complete assigned tasks with little supervision

Preferred Qualifications:

  • Proven analytical and problem-solving abilities.
  • Highly self-motivated and directed.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, and collaborative environment.
  • Basic understanding Content Management Systems, Customer Relationship Management, large amounts of data, relational databases and data structures
  • Basic understanding of SOAP/REST APIs, JSON, HTML/CSS, JavaScript, XML
  • Experience with PowerApps, Power Automate, Power BI to create applications and automation
  • ITIL Foundations certified

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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