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Conversational/Linguistics Designer
St. Paul, Minnesota  |  Remote
Contract Position
It appears that you have already applied to this job.
Applied on October 25, 2021
Job Id #50787 Posted September 22, 2021

Job Description:-
  • Collaborate with Innovative Client Around the World
  • Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you.
  • With a diversity of people, global locations, technologies and products, Client is a place where you can collaborate with 96,000 other curious, creative Client.
  • “At Client, we excel by combining our talents while leveraging creative and curious minds.
  • This is most impactful when we center our objective at improving the customer experience.
  • [It’s a privilege to work for such a great company, with amazing people, and leadership that cultivates a growth-mindset.” – Eric Hammes, executive vice president of Enterprise Operations at Client
  • This position provides an opportunity to transition from other private, public, government or military environments to a Client career.
The Impact You’ll Make in this Role
  • As the HR Digital Assistant and Knowledge Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
  • Work closely with partners to develop unique personalities for HR’s virtual assistant and own the conversation design process, from research and design mapping to script writing and QA, to ensure an adaptive employee journey
  • Define the HR knowledge management strategy, establish writing guidelines for HR knowledge, and coordinate the content localization process for our global audiences (including language considerations) to ensure HR maintains high quality, up-to-date, and searchable content
  • Responsible for defining performance metrics and data analytics for HR’s digital assistant and providing the daily monitoring of the digital assistant’s performance to identify and lead improvements in conversational workflow, content and overall user experience through data and user insights
  • Use active learning and data to train Harriet on daily basis on new content (keywords, entities, intents) using LUIS.ai and through the building and management of FAQs in QnA Maker
  • Collaborate with Product Managers and other partners to guide the user experience of product from conception until launch, including ongoing improvements
  • Facilitate and drive testing cycles to ensure feature releases are driving the appropriate user experience as well as working as expected
Your Skills and Expertise
  • To set you up for success in this role from day one, Client requires (at a minimum) the following qualifications:
  • Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution
  • Two years of experience in conversational design (including chat and chatbots) and/or utilizing chatbot technology to deliver UX-led and design thinking conversation solutions, preferably with HR-related content
  • Knowledge of the fundamentals of Natural Language Processing
Qualifications:-
  • Additional qualifications that could help you succeed even further in this role include:
  • Operate with an employee first mindset designing experiences that make it easy for employees to get the help they need quickly while reducing escalations
  • Ability to advocate for user experience and content strategy and facilitate alignment on content solutions with various partners
  • Passion for innovation in service delivery and employee experience using digital methods
  • Experience in knowledge management and content management strategies
  • Knowledge of HR systems such as: Workday; SAP, Sales Force or other HR Systems
  • Familiarity / experience with any of the frameworks or methodologies such as Lean Agile methodologies
  • Self-starter and experience in working at a collaborative, global, multi-cultural environment
  • Strong verbal and written communication skills

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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