Find Jobs
Sr Software / Application Support Analyst
Herndon, Virginia  |  Remote
Contract to Hire Position
It appears that you have already applied to this job.
Applied on October 27, 2021
Job Id #50762 Posted September 21, 2021


Description:

  • DocASAP connects patients with optimal care providers by intelligently matching patient needs with care delivery workflows and simplifying timely access through online scheduling across websites that patients use and trust.
  • As a core member of the growing technical support group, you will act as a bridge between the customer and the product engineering teams.
  • Your responsibilities will include understanding the issues reported by customers or internal teams on production environments and provide configurable or technical solutions to those issues.
  • You will become the domain expert in various product features with the unique ability to understand the customer pain points as well as technical areas.

IDEAL BACKGROUND:

  • Experience with HL7 and EDI integrations in Healthcare is a big plus
  • Experience working with AWS, Linux, Apache, Tomcat, Active MQ is a big plus
  • Experience in Healthcare IT is a big plus

TOP REQUIREMENTS:

  • 2+ years of experience with relational databases ( required)
  • 2+ years of experience with MySQL, MSSQL, or Oracle ( required)
  • 1+ years of experience writing complex SQL queries ( required)
  • Working knowledge of Java or PHP

Experience:

  • Same as info listed in ideal background section and experience working in a fast pace environment in a support capacity.

Team and Team size:

  • We have team of 15 in our Support organization including 5 technical support and 10 Operations support.

RESPONSIBILITIES:

  • Troubleshoot production issues to find the root cause and find solutions which may be related to product configurations, server issues, or coding defects
  • Acknowledge and respond to tickets submitted via JIRA/Service Desk following the defined SLAs
  • Act as a liaison between the client, and engineering teams to find quick and meaningful resolution to technical issues
  • Perform regular monitoring of production systems
  • Track open issues and update client as needed
  • Extract client configuration data as required by Operations\Accounts team
  • Extract meaningful learnings and patterns from production issues and suggest new features/enhancements to product management group for future releases

REQUIREMENTS:

  • Bachelors degree
  • Has understanding of relational databases
  • Experience with MySQL/MSSQL/Oracle etc.
  • Ability to understand and write complex SQL queries
  • Has working knowledge of Unix/Linux command line
  • Can automate common recurring tasks using a scripting language (shell, perl scripts) and other industry standard tools
  • Has a working knowledge of Java or php
  • Has excellent communication skills and the desire to talk to clients
  • You are passionate about working in a high energy startup with the zeal to learn new things

DESIRED EXPERIENCE:

  • Experience with HL7 and EDI integrations in Healthcare is a big plus
  • Experience working with AWS, Linux, Apache, Tomcat, Active MQ is

Interview Process:

  • a. How many rounds? at least 2-3
  • b. Video vs. phone? Video is preferred
  • c. How technical will the interviews be? We ask SQL related questions and some problem solving exercises

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

What is your gender?

What is your ethnicity?

What is your Veteran / U.S. Military Status?

Do you identify with one or more of the classifications of protected veterans below?

If yes, please indicate by checking the appropriate box below

Do you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Success!

You have saved your first job! To see all your Saved Jobs, click here. Or continue scrolling through jobs and bookmark openings that catch your eye and apply for those jobs later.

Return to Job Search
Close

We’re sorry!

There are currently no open positions in your location or accepting applications from out of the country

Return to Home
Close
X
Cookies help us improve your website experience.
By using our website, you agree to our use of cookies.
Confirm