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Digital Product Owner
Reynoldsburg , Ohio  |  Remote
Contract Position
It appears that you have already applied to this job.
Applied on October 24, 2021
Job Id #50247 Posted August 31, 2021

TECHNICAL SKILLS
Must Have
  • Agile Methodology
  • JIra / Confluence
  • Kobie loyalty
  • loyalty programs
  • Loyalty Program testing experience

Nice To Have

POSITION DESCRIPTION

  • The Digital Product Owner leads the Loyalty team which oversees the evolution of our Digital Platform’s loyalty capabilities and experiences.
  • Primary responsibilities include leading Product Team capability development in pursuit of digital objectives and ensuring the results can be leveraged across brands.
  • The PO will be accountable for building agility, speed, and rapid learning, to accelerate growth for company's. .

RESPONSIBILITIES
Establish Product Vision and Benchmarks

  • Lead the development and evolution of the Product Team’s vision, roadmap and backlog inclusive of planning, intake processes for outcomes, and business case(s)
  • Maintain a detailed understanding of loyalty systems, data, processes, and the customer experiences they drive
  • Maintain competitive and marketplace awareness via research, patterning, and 3rd-party analysis of current best-in-class and emerging/advanced techniques, within and beyond specialty retail
  • Partner with UX research and Customer Care to understand the Product from the customer POV; identify key pain points and experience opportunities; ensure insights are carefully considered in prioritization
  • Ensure quality, compliance, and performance, manage technical debt, and ensure rapid response to customer or business issues
  • Identify trends and product offerings which could further support the growth of the product
  • Provide product leadership to our loyalty initiative which will work to build a non-credit card loyalty program for company's ..

Lead Product Team

  • Guide a product team to be world class: foster strong collaboration between product management, UX design, and development team members, while effectively managing relationships with stakeholders and internal/external partners
  • Ensure consistent and coordinated execution of Lean/Agile workflows. From backlog creation and grooming to UX research/prototyping, development, testing, deployment, analysis, and iteration
  • Drive continuous learning & improvement; develop product dashboards and diagnostics, set KPI targets as appropriate and leverage analytics to iterate and test in pursuit of defined outcomes
  • Collaborate with other Product teams to unlock dependencies and effectively leverage shared data, systems, and service

Ensure best practices for Lean & Agile software development

  • Ensure team members maintain a current understanding of relevant business and customer trends and pain points
  • Train, coach, and evangelize Lean disciplines to minimize waste and maximize speed of value to customer/business: user-centric design, Design thinking, MVP and closed-loop feedback-driven iteration, Agile Development, Hypothesis/Outcome focus, etc.
  • Utilize DevOps principles to create flow, make work visible, shorten feedback loops, find problems earlier and drive learning
  • Continuously evolve and optimize processes and standards to build speed, quality, agility, and flexibility
  • Ensure site stability and operational integrity via participation in team-based on call rotations and defect triage

QUALIFICATIONS

  • Demonstrated vision, passion and track record of driving results through digital product management
  • Strong current familiarity with eCommerce leaders, KPIs, best practices, and vendor ecosystem
  • Comfortable working in a diverse, distributed team environment using Lean/Agile Product Management practices
  • High curiosity and learning orientation
  • Organized, structured, analytical and logical; strong problem-solving skills and financial acumen
  • Balanced, business-minded approach using qualitative and quantitative data to evaluate actions and investments
  • Strong leadership skills that translate into building high-performance teams that continually elevate work outputs
  • Strong current familiarity with Loyalty Platforms

EXPERIENCE REQUIRED

  • 5+ years’ experience with consumer-facing digital products/properties
  • 5+ years’ experience with deploying loyalty systems
  • Product Management experience, ideally in Lean/Agile/DevOps environments
  • Business-to-consumer eCommerce experience (specialty retail/beauty/fashion/apparel a plus)
  • Experience working in an environment of automated testing, continuous integration and continuous delivery preferred

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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