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HR Service Representative
Reynoldsburg , Ohio  |  Remote
Contract Position
It appears that you have already applied to this job.
Applied on October 21, 2021
Job Id #49918 Posted August 18, 2021


Must Have

  • Must be comfortable navigating multiple screens and using multiple web-based applications to assist callers.

Nice To Have


  • Responsible for answering benefit and payroll questions and supporting associate with personal and job-related transactions.

Basic Function:

  • Answer benefit and payroll questions
  • Assist associates and managers calling HR Direct to complete Personal data, Job data and Benefit-related transactions in HRAccess
  • Provide 1st level functional support to associates and managers using the web applications on-line or using the automated IVR phone application to complete their transactions.


  • Answer benefit and payroll questions
  • Respond to calls transferred from the IVR to assist associates and managers with benefits inquiries and ESS/MSS transactions
  • Coordinate with other functional groups within HR Direct as necessary
  • Provide excellent customer service to all customers
  • Provide first level functional support to callers needing assistance with ESS and MSS
  • Provide first level functional support to store managers entering HR data transactions through the POS.
  • Assist with HR and PR data transactions and inquiries
  • Document all calls in HR Direct call tracking system
  • Engage Service Coordination Supervisor for issue resolution as needed


  • Strong customer service skills
  • Excellent communication skills
  • Strong attention to detail and accuracy
  • Ability to work in a team environment to achieve goals
  • Fluency in Spanish or French, verbal and written a plus
  • Retail experience a plus
  • Excel is a plus

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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If yes, please indicate by checking the appropriate box below

Do you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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