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Jr. Product Manager
Richfield, Minnesota  |  Onsite
Contract Position
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Applied on October 24, 2021
Job Id #49727 Posted August 10, 2021


Tell us about your department:  

  • This role will report up through the Digital Communications organization.  
  • Inside this department, this will focus on the voice experiences within the Client organization.  
  • This includes, Retail, corporate and Contact Center.  
  • There are 4 squads in this team, but the role is specific to the voice platform.

Project Description:

  • We are looking for a Product Manger to play a key role in the Voice Platform product team.  
  • This product is part of our Digital Communications suite of products and is a critical part to our customer experience at Client.  
  • This product team works closely with our internal stakeholders, UX designers and product engineering teams to guide experiences from inception to launch.

Position Summary/Job Description:

  • Develops use cases and business outcomes from internal stakeholders
  • Documents IVR call flows and customer journey experiences for Contact Center
  • Write user stores for each feature or use case
  • Manages and prioritizes the product backlog
  • Evangelizes the product vision across stakeholders and engineering teams
  • Partners with other product teams where applicable
  • Responsible for Monthly and Quarterly Product Performance Reviews

What are the top five skills and number of years of experience required to perform this job?

  • Product Lifecycle Management (strategy) 3+ years
  • Experience in an Agile product development environment 3+ years
  • Atlassian Suite product experience (Jira / Confluence) 1+ year
  • Data Analysis:  The ability to review and analyze data trends 3+ years
  • 5+ years of product owner / management, business analyst, scrum master (agile framework)

What are some preferred/nice to have skills the manager is looking for?

  • Experience working in an Enterprise organizational
  • Knowledge of contact center concepts and metrics
  • Experience with Cisco / Twilio / Genesys contact center platforms
  • IVR / Routing and voice delivery experience 
  • Excellent written and verbal communication skills

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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