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ServiceNow Lead Software Engineer
Minnetonka, Minnesota  |  Remote, Onsite
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Applied on October 20, 2021
Job Id #49678 Posted August 9, 2021

Projects the candidate will be working on:

  • This is an enterprise initiative to implement a single robust solution to automatically and dynamically route prioritized work while effectively aligning inventory to the right resource based on skill (skills-based routing).
  • Solution will also provide E2E inventory lifecycle and productivity reporting.

Ideal Background:

  • ServiceNow Lead Developer that will contribute to the structure and implementation of the solution and takes overall ownership of the quality of the technical solution delivered to the customer on the ServiceNow platform.
  • Someone with deep knowledge of the CSM module who will serve as the primary technical point of contact for the project to define technical solutions.
  • Hands on development experience building custom application on ServiceNow platform is a must.


  • Experience designing scalable solution when not all requirements are known upfront.

Top Requirements:

  • Large scale Solution Architecture experience; ServiceNow CSM Technical SME; Agile delivery.

Team and Team size:

  • currently two scrum teams, each with 4 developers, 3 SDETs, 1 Scrum Master + supporting product roles.

Primary Responsibilities:

  • Responsible for ServiceNow platform architectural configuration and design level details that align to implementation best practices
  • Understand & solution business requirements; translate complexities to project stakeholders
  • Provides consultative technical leadership to the development and platform teams
  • Collaborate with program team, product team and scrum teams and participate in various backlog refinement sessions and Scrum ceremonies
  • Collaborate and partner with ServiceNow Architect and Enterprise Architects
  • Create and maintain a detailed view of the architecture
  • Support development efforts as needed

Required Qualifications:

  • Advanced experience in a solution or technical architect role using service and hosting solutions (PaaS, Saas platforms)
  • Advanced experience and in depth ServiceNow knowledge including integration with leading technologies
  • 8 years of IT experience on web-based products (5 years in ServiceNow - including lead development in one or more custom applications)
  • 5 years of experience working on large scale, multiple team projects
  • 4 years of experience with Agile with an objected oriented programming language (i.e. Java or .NET)
  • 4 years of experience with at least 1 scripting language such as JavaScript or AngularJS
  • Bachelors degree

Working Time:

  • Dayshift 8-5

Interview Process:

  • a. How many rounds? Minimum 2
  • b. Video vs. phone? video
  • c. How technical will the interviews be? very

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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