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Service Delivery Technician
Waltham, Massachusetts  |  Remote, Hybrid
Contract Position
It appears that you have already applied to this job.
Applied on October 27, 2021
Job Id #49336 Posted July 27, 2021


Position Description:

  • Be good with customers
  • Must have strong customer service
  • Be able to help the customer and fix the problem
  • Present yourself well
  • Must have reliable transportation and high-speed internet at home (for troubleshooting remotely)

Brief description:

  • Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers.
  • Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems.
  • Troubleshoots LAN, server, and connectivity issues. Utilizes ticketing system, when necessary. Re-images computers, perform data migrations and restorations and conducts remote problem solving as needed.
  • Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
  • Years Exp: 5 - 10. Experience: Relies on extensive experience to plan and accomplish tasks.
  • Leadership/Contributions: Leads and directs the work of others. Reports to: Director.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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If yes, please indicate by checking the appropriate box below

Do you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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