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Experience Strategist
Boston, Massachusetts  |  Remote
Contract Position
It appears that you have already applied to this job.
Applied on January 28, 2022
Job Id #53360 Posted January 14, 2022


Remote in US - EST or CST preferred
 

Experience Strategists

Top Skill Sets & Experiences—

  • Cultivate and support the growth of client insight
  • Champion customer insights among clients and internal teams
  • Frame clients’ business problems and the business value of recommendations, initiatives, solutions and phases of a strategic roadmap

Experience Strategists design, pitch and lead strategy engagements that deliver innovative and connected offerings for our clients and their customers. They are ongoing consultants in all phases of strategy, from context framing to the development of roadmaps and design.

 

Experience Strategy enables us to design and build businesses that thrive in the modern world. As an Experience Strategist you will:

  • Cultivate and support the growth of client insight
  • Champion customer insights among clients and internal teams
  • Frame clients’ business problems and the business value of recommendations, initiatives, solutions and phases of a strategic roadmap
  • Think like the clients’ customers to help define the web/ecosystem which best frames client problems and opportunities
  • Leverage business strategy, customer insight, market insight, product/service design and technology into actionable experience strategy that will delight and serve customers
  • Advocate for the customer experience in conversations with cross-disciplinary teams, company leaders, and analysts to grow the influence of experience thinking
  • Help shape the customer experience through the deep analysis and understanding of generative research as well as ‘lean’ approaches that use the principles of design thinking to build strategies through continuous prototyping and refinement

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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