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Product Owner (Contact Centers)
Oak Park Heights, Minnesota  |  Remote, Hybrid
Contract to Hire Position
It appears that you have already applied to this job.
Applied on January 23, 2022
Job Id #53151 Posted January 7, 2022

Project: We are launching a CCaaS solution leveraging Five9 to replace of our current traditional on prem phone systems.

Bill Rate: $100-$125/hr
 



Write up:

  • Previous Contact Center experience is a must have (Ideally someone who has experience with Five9 but could use someone who has worked with another phone solution)
  • Enterprise experience working across multiple divisions
  • Strong communication and collaboration skills


Andersen Windows - Remote
Product Owner 
6+ month contract to hire

Responsibilities:

  • Working with our internal Andersen Contact Center leads to Inform, listen, and provide guidance.
  • Ensure decisions are made; this may be regarding priority of enhancements or governance decisions ensuring our contact centers are aligned.
  • Act as the liaison between the product team and business on products, collaborating closely with both groups to ensuring there is clear understanding of what features are needed in the product/application.
  • Cultivate and maintain an effective relationship with all Stakeholders, and help the business create detailed requirements for changes/improvements.
  • Develop and Own Product Vision & Roadmap: articulate 6 month Product Vision & Release Roadmap.
  • PO has ultimate accountability around quality of released features and owns User Acceptance. May coordinate testing efforts and feedback loop with SMEs.
  • Stakeholder communication, status reports. Provide regular updates to business partners on product changes. Summarize the delivered value for the product changes on a quarterly basis.

 

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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