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Project Analyst
Jacksonville, Florida  |  Hybrid, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on January 23, 2022
Job Id #53059 Posted January 5, 2022

Description:
  • The employee would do our analyst type work where they would be responsible for onboarding clients onto our platform, handle quality reviews, help with material updates with our card vendor and help with basic post verification testing (PVT) or our system and websites.
Job Description
  • Responsible for the implementation of products for customers.
  • This includes:
  • performing project analyses, conducting project reviews, carrying out research, performing the project implementation, monitoring the project, and tracking the implementation project status for products sold to businesses or government entities.
  • Establishes and maintains a working relationship with customer representatives within assigned business portfolio, serving as the main point of contact between the customer and U.S. Bank during the project implementation phase.
  • Takes the initiative to improve the profitability of these complex business relationships by ensuring that the customer receives an optimal level of products that fully meet or exceed the customer's expectations.
  • Customer contact is done primarily over the phone, but some direct personal contact may also be required.
Basic Qualifications
  • High school diploma or equivalent
  • Five or more years of project coordinator or customer service experience
Preferred Skills/Experience
  • Moderate knowledge of assigned products including technology-based products
  • Excellent interpersonal, verbal and written communication skills
  • Proven customer service and communications skills in working effectively with external customers and internal business partners
  • Strong organizational, analytical, and problem-solving skills
  • Ability to identify and resolve exceptions and analyze data

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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