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Kubernetes Support Engineer
Horsham, Pennsylvania  |  Remote, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on January 28, 2022
Job Id #52607 Posted December 8, 2021


  • To support the organizational initiative of moving from openshift to HCC Kubernetes, we are looking for critical thinkers, problem solvers, who knows docker and container management systems.

Job Responsibilities

  • Monitor the environment health, and drive improvements to enhance availability and performance
  • Drive technical team members to restore services in an expedited manner
  • Take a lead role in technical problem solving
  • Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SMEs as needed to drive incident and problem management
  • Ensure overall organizational support goals are met (i.e. SLA, incident / problem reduction, application availability)
  • Coordinate root cause analysis efforts for permanent resolution on all incidents
  • Identify opportunities for automation and operational efficiencies
  • Ensure support readiness prior to the deployment of any change to the production environment
  • Customer service orientation is a key to success - on a daily basis, you will collaborate with internal business partners, engineering teams and other technology professionals
  • Create and share technical knowledge documentation
  • Provide release support for code deployments
  • Ability to adapt both written and oral communications to a variety of different audiences
  • Ability to work independently and as part of a team to complete assigned tasks
  • Mentor other team members - providing training and technical direction as needed.

Required Qualifications:

  • 4+ years of technical applications support preferably with docker and container management systems
  • Strong troubleshooting and analysis skills
  • ITIL experience including incident, change and problem management
  • Technical leadership, with a track record of driving shortened issue restoration and problem resolution over time
  • Ability to anticipate and drive change
  • Possess strong technical aptitude, and ability to quickly learn/adopt new processes and technologies
  • Strong communication skills

Preferred Qualifications:

  • Kubernetes experience
  • Infrastructure experience
  • Experience with automation tools (Jenkins, Chef, Ansible)
  • Knowledge of GitHub or any other source code control systems
  • Knowledge of ServiceNow, or similar tool
  • Monitoring and alerting experience with Elk, Dynatrace, Splunk

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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