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Sr. Cisco Communications Support Engineer
Bloomington, Minnesota  |  Hybrid
Contract to Hire Position
It appears that you have already applied to this job.
Applied on December 5, 2021
Job Id #52023 Posted November 9, 2021

Required Qualifications:
•    Bachelor of Science in Information Systems, Telecommunications, or Business Management or equivalent experience.
•    5+ years of experience in hardware/network design, traffic engineering, equipment vendors and carriers and specifically the following systems:
o    Cisco Unified Communications Manager (CUCM).
o    Cisco Unity Connection (CUC).
o    Cisco Emergency Responder (CER).
o    SIP/CUBE Knowledge.
o    SIP integrations to 3rd party applications (Avaya Session Manager, Cisco CVP, etc.).
o    Voice Gateways configuration, deployment and troubleshooting.
•    Excellent desktop tool usage including Word, Excel, Access, and PowerPoint functionality.
•    Excellent oral and written communication skills.
•    Detail-oriented and proven organizational skills.
•    Strong interpersonal relationship skills.
•    Strong problem-solving skills.
•    Project management experience for moderate projects.
•    Exercise considerable initiative, planning, judgment, and work independently.
•    Experience performing disaster recovery testing.
•    Drive to any location, and be available outside normal business hours, including weekends.
•    Serves on a team on-call rotation schedule to address emergency production issues after hours.
•    Translate technical jargon and concepts into easy to understand language.
•    Knowledge of VOIP and QOS.
•    General Understanding of Network Protocols e.g.: DHCP, DNS, LDAP, VLANS, SIP, FTP, SSH, and TCP/IP

Preferred Qualifications:
•    Cisco Certifications or relevant experience.
•    SIP voice services experience.
•    Session Border Controller experience


Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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