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Tech Support Analyst
Plymouth, Minnesota  |  Remote, Onsite
Contract to Hire Position
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Applied on November 27, 2021
Job Id #51889 Posted November 3, 2021


Projects the candidate will be working on:

  • Care project, reviewing rack diagrams from integration lead. Identifying if we have enough space for the new equipment, any issues, etc.

Ideal Background:

  • We want to be as specific as possible with our firms so they can find the type of candidate you’re looking for. Ideal candidate would have experience working in a raised floor environment, Data centers, MDF rooms, etc. Also experience working in a DCIM tool.

Experience:

  • Experience with DCIM Tool and raised floor environment

Top Requirements:

  •  Please list your expectations regarding years of experience for each requirement. DCIM tool, Raised Floor, well organized

Team and Team size:

  • 1 Manager
  • 1 Team Lead
  • 1 Provisioner

Job Responsibilities

  • Space, power, network provision, and device audits with our current DCIM tool.
  • Monitor Change Control tickets via the corporate standard ITSM tool, ensuring this team follows Processes and Policies when working such
  • Provide Technical Support, Provisioning Tasks and Vendor Management and the coordination/prioritization of their efforts
  • Collect data for server moves, switch upgrades, and other data center projects into our required tools
  • Work with other teams to resolve provisioning issues (e.g. Network Services, Enterprise Storage, NCC, Systems Engineering, and DCF Design Team), Technical issues and/or scheduling of customer requests
  • Required Qualifications:
  • High School Diploma/GED
  • 3+ years’ experience with Data Center/Raised Floor/Critical Facility space and support teams
  • 3+ years’ experience working in a data center environment or equivalent technology background
  • 3+ years working with a DCIM product in support of Critical Environments (preferred Nlyte and/or Aperture experience)
  • 3+ years working experience with Microsoft Office Suite

Preferred Qualifications:

  • Bachelor’s Degree
  • Experience managing a technical team
  • High and Low Voltage basic knowledge and/or practices
  • Experience in data center provisioning with Aperture, Nlyte, or other DCIM tools
  • Experience with HP Service Manager, ServiceNow, or other ITSM support tools

Interview Process:

  • a. How many rounds? 1 or 2
  • b. Video vs. phone? Either is fine
  • c. How technical will the interviews be? They shouldn’t be too technical.
  • d. When do you anticipate starting the interview process? Couple weeks

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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