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Documentation Coordinator
North Chicago, Illinois  |  Onsite
Contract Position
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Applied on December 4, 2021
Job Id #51713 Posted October 28, 2021


Position Summary:

  • The Documentation System Specialist position is responsible for effective change request administration, properly applied configuration control concepts, providing technical support to project teams as required, maintenance of controlled documentation and records, maintenance of documentation databases and enforcing adherence to written documentation policies and procedures.

Essential Functions:

  • Assure Effective Change Order Administration Ensure that all change requests comply with procedure requirements. Coordinate and control the processing of all documentation change requests, procedures, and appropriate documentation Coordinate implementation of change requests with all affected areas/facilities. Prioritize and schedule completion of approved change orders. Work with remote facilities as necessary to assist in changes that affect multiple locations. Maintain appropriate logs and records. Provide assistance to change requestors in updating documents, creating or updating Bills of Materials and submitting change requests etc
  • Maintain accurate configuration control Control part numbers and revision level assignments. Maintain product configurations by ensuring accuracy of Bills of Materials. Control Device Master Records. Maintain item master accuracy by updating additions, deletions, and other changes as required
  • Assure effective documentation control administration Monitor and prioritize routine documentation activities and requests to ensure customer expectations are met. Train departmental employees as required. Distribute notifications and updated documents to applicable areas, as required Develop and maintain documentation procedures. Proofread documents for accuracy and adherence to policies, as necessary.
  • Provide technical support to Engineering projects Support Engineering projects to ensure accurate product configuration and documentation of new products. Support project teams to ensure change requests are implemented to meet deadlines. Support Custom Device Requests to ensure accurate documentation, as necessary
  • Miscellaneous Create change orders for personnel as requested.
  • Provide support to archiving activities.
  • Support Customer requests such as; retrieval of old history including down rev. documents and device history, provide copies of procedures and/or procedure books as necessary, update distribution lists etc.
  • Provide technical support to departmental activities to troubleshoot problems and provide solutions.
  • Evaluate activites and identify areas of improvement and carry out improvement activities.
Other Duties:
  • Retain status as subject matter expert in SAP. Identify and resolve issues related to SAP.
  • Provide training as required to Documentation Specialists.
  • Support all Divisional initiatives as identified by divisional management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements

Description:

  • The position will be processing Software Requests and Incidents in BMC Remedy for deployment to internal customers.
  • Job responsibilities include documenting user requests and license assignments in Excel, deploying software through automated processes using Active Directory and SCCM, providing customers with installation instruction documents and answering customer questions, documenting manual installation processes for and working with remote teams to complete.
  • Will be working with a small team to manage incoming request queue of 100-200 tickets a day. Past Remedy experience is a requirement.
  • ServiceNow experience is a plus.
  • Requires good customer service.
  • English language proficiency should be very high as most customers are located in English speaking countries and IT systems are in English.
  • Currently a 3 month contract, with possible extension depending on successful performance and team capacity requirements.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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