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Sr Tech support analyst
Minnetonka, Minnesota  |  Onsite
Contract to Hire Position
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Applied on November 29, 2021
Job Id #51629 Posted October 25, 2021

Projects the candidate will be working on:

  • Sr tech support analyst who will be supporting with triaging/troubleshooting of prod issues, deployments and deployment related activities

Ideal Background:

  • Excellent troubleshooting skills

Team and Team size:

  • 4
  • 4 devops

Top Responsibilities:

  • Triaging issues, deployments, release readiness activities. day-to-day monitoring of the services/apps/infrastructure etc

Skills/attributes Preferred

  • Ability to triage/troubleshoot/creative problem solving, Drives reliability into systems across the enterprise
  • Utilize scripting & development skills to reduce operational man-hours and reduce time to restore for incidents.
  • This should include implementing practices that support Agile and Continuous Integration/Continuous Delivery (CI/CD) principles
  • Perform Information Technology Service Management (ITSM) tasks without supervision, and able to provide direct feedback to improve ITSM processes
  • Provide end-to-end support and leadership of multiple platforms. Leverage modern tools and instrumentation to drive reliability and meet Service Level Objectives (SLOs)
  • Demonstrable understanding of key networking technologies, and ability to include this understanding in troubleshooting and problem management
  • Utilize monitoring tools to track performance and availability of applications and determine trends
  • Ability to coach others in learning this technology
  • Utilize log forwarding technology to troubleshoot problems and identify trends.

Working Time:

  • 8 hours/OT if needed

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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