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Sr. Desktop/Tech Support
Mequon, Wisconsin  |  Onsite
Contract to Hire Position
It appears that you have already applied to this job.
Applied on November 27, 2021
Job Id #51585 Posted October 22, 2021

Position Summary:
  • Seeking a Field Technician with a minimum of 3 years experience in the IT field.
  • This is a contract-to-hire position with the potential to convert to full time at the end of the contract duration.
  • There may be travel outside this area as well but not regularly
  • Our primary focus is providing daily support for the CBRealty staff and sales agents in the field.
  • This requires a mix of technical and soft skills, with an emphasis on providing exceptional service to all customers.
  • It is imperative that you bring your best self to work every day with the passion to serve both your customers and your team.
  • This is an excellent opportunity for growth for new technicians and established technicians alike. You would be welcomed to a highly collaborative team who genuinely desires to see everyone succeed. You will be fully
Position Description:
  • Primarily support end-user technologies in a local network environment. Tasked with working cross-functionally with other teams in the broader ITIL organization to ensure our customers receive the support they need.
  • This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project
Required Skills and Experience
  •  Windows Troubleshooting and Support
  •  Basic Network Troubleshooting and Support
  •  Microsoft Office 365 Knowledge
  •  Basic hardware troubleshooting
  •  Ability to perform Root Cause Analysis
  •  High level of Emotional Intelligence
  •  Professional Presence – while remaining personable
  •  Experience working with processes and procedures in a large organization preferable
  •  Excellent Communication Skills
  •  Ability to manage multiple competing priorities and prioritize effectively
  •  Good time and task management skills
  •  Flexible and Organized
  •  Growth mindset
  •  Able to lift 50 lbs. unaided

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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