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Systems Analyst
Eden Prairie, Minnesota  |  Onsite
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Applied on October 27, 2021
Job Id #51337 Posted October 13, 2021

Projects the candidate will be working on:

  • ACET (Adaptive Constituent Experience Technology) is call center desktop that provides agents with a guided experience to help anticipate the constituents' needs and resolve their inquiries. ACET supports SPIRE , Complex health, UHC Motion, Financial and Polaris products. ACET's issue management capabilities provide an end to end view of an inquiry’s lifecycle, including robust routing and reporting capabilities.

Team and Team size:

  • part of a team
  • The team make is 4 Software Engineers, 2 SDET, SM/SA, and Product Owner.

Primary Responsibilities

  • Act as the liaison between Business and Developers and QA groups within the scrum team.
  • Collaborate with other IT teams to understand current system states and Web Services that needs to be utilized for the user stories.
  • Understand the data elements on the web services to help map them to the business requirements.
  • Work closely with the Developers to create various screen mock ups and help them map data to screen.
  • Support BA, Dev and QA teams during the lifecycle of the project within the scrum team
  • Participate/ Support Agile process (feature and user story grooming sessions, user story sizing)
  • Ensure that the test cases and test scripts are complete and cover all aspects of testing a story.
  • Manage SFDC development cycle to ensure compliance with internal governance and standards
  • Develop functional specifications for system features and reports
  • Perform root cause analysis and troubleshoot business systems, interfaces, configurations, etc., including testing and researching data integrity/accuracy
  • Work with cross-functional teams to collect data and generate competitive strategies
  • Administer system and analyze database metrics to ensure project/product optimization
  • Perform configuration and customization of Salesforce platform (workflows, dashboards, custom objects, etc.)
  • Work with SQL queries and service Cloud, Health Cloud products
  • You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications - Internal Required Qualifications:

  • Undergraduate degree or equivalent experience
  • 3+ years of System Analysis/Development experience
  • 2+ years of writing system requirements
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar Group-approved symptom screener. Employees must comply with any state and local masking orders.
  • In addition, when in a Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
Preferred Qualifications:
  • Relational Database experience
  • Experience working on Salesforce
  • Experience working with Web services
  • Experience with working in the different phases of development
  • Understanding of data gathering/analysis

Working Time:

  •  Flexible 8am - 5 pm

Interview Process:

  • Initial phone screen 15-30 mins, 2nd interview technical interview with video

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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