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Support Analyst
Rochester, Minnesota  |  Remote
Contract Position
It appears that you have already applied to this job.
Applied on October 15, 2021
Job Id #51112 Posted October 4, 2021

*Must pass a drug test and background check once offered position*
Proof of Covid-19 vaccination is required for this role
  • Receive calls from the Help Desk or directly from customers for both vended and custom applications; resolves problems, documents the resolution, and communicates the resolution to the customer.
  • Escalates more complex problems to more senior team members based on Work Unit policies.
  • Troubleshoots application problems, maintains applications, and provides input on system configuration.
  • Assists with installation and troubleshooting of business area specific applications and equipment.
  • Provides support for both vended and custom developed applications.
  • May assist with application analysis, configuration, testing, training, and implementation of applications.
  • Possesses basic understanding of application interfaces and works with vendors or interface partners to configure.
  • Partners with customers to develop relationships and an understanding of business needs, goals, and objectives.
  • Represents customer-focused support and possesses oral and written communication and interpersonal skills to be able to effectively interact with customers, vendors, and other technical areas within and external to the department.
  • Works with the customers to implement configuration changes to the applications to meet business needs.
  • May be required to provide 24/7 on-call support Interfaces routinely with colleagues who may be located at any of the Company Group practices to perform job responsibilities requiring virtual collaboration and partnership.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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